BIA Commercial Lines Inside Sales/Account Manager

Arbella Insurance Group•Norwood, MA

5d•$71,000 - $82,000•Hybrid

About The Position

Bearingstar Insurance, a part of the Arbella Insurance Group, is a leading property and casualty insurance provider in Massachusetts and Connecticut, offering a hybrid work environment that balances professional success with work-life balance. The company is expanding in Commercial Lines, focusing on small to middle-market businesses, and is seeking a Commercial Lines Inside Sales Account Manager to support clients across MA and CT. This role involves working with qualified leads, understanding client businesses and risks, developing tailored coverage solutions, and guiding clients through the sales process. The position also includes account management responsibilities for an existing book of business.

Requirements

Commercial Property & Casualty insurance experience.
Active P&C license or ability to obtain one within an established timeframe.
Experience with commercial insurance quoting, marketing and/or placement.
Working knowledge of commercial insurance coverages, forms, limits and rating concepts.
Ability to understand a customer’s business and identify potential risk exposures.
Strong verbal and written communication skills.
Excellent relationship-building and consultative sales skills.
Strong follow-up, organization and time-management abilities.
Ability to manage multiple leads and opportunities while maintaining attention to detail.

Nice To Haves

2+ years of Commercial Lines insurance experience, particularly with small to middle-market accounts.
Previous experience in inside sales, account management, account executive or insurance sales.
Experience working directly with commercial insurance carriers and underwriters.
Experience with Applied EPIC or similar agency management systems.
Strong knowledge of small-business commercial insurance products and exposures.
Industry designations such as CIC, CPCU, CISR or CRIS are a plus.

Responsibilities

Drive New Business: Respond to qualified leads, build rapport, and develop trusted relationships throughout the sales process.
Conduct discovery to understand each client’s business, risk exposures, insurance needs, and opportunities for additional coverage.
Gather underwriting information, prepare submissions, and work with carrier markets and underwriters to secure competitive coverage and terms.
Analyze quotes and develop clear, client-focused proposals that effectively communicate coverage options, limits, deductibles, and value.
Follow up with prospects, address questions and objections, and guide opportunities through quoting, closing, and binding.
Achieve established sales and production goals while identifying cross-selling opportunities and maintaining complete, accurate documentation.
Build Relationships & Provide Insurance Expertise: Build and maintain strong relationships with carrier underwriters and marketing representatives.
Stay current on commercial insurance products, coverage trends, underwriting appetite and market conditions.
Maintain a strong understanding of commercial insurance coverages, forms, limits and rating concepts.
Collaborate with team members to provide a seamless experience from initial lead through policy issuance and ongoing service.
Support an Existing Book of Business: Approximately 15% of the role will involve account-management responsibilities, including responding to client questions and routine service requests, assisting with renewals and remarketing, reviewing accounts for coverage gaps and additional opportunities, and maintaining accurate and complete account documentation.