Commercial Lines Account Manager

Acentria Insurance•Jacksonville, FL

1d•Remote

About The Position

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Account Manager to their Acentria team. This role is responsible for the day-to-day management, marketing, renewal, and servicing of a complex book of business focused on apartment communities, multifamily housing, and other habitational risks. The Commercial Insurance Account Manager partners closely with the Producer and a collaborative service team to deliver responsive client service, maintain strong carrier relationships, and support timely, accurate execution across large and demanding accounts.

Requirements

Demonstrated experience managing renewals, marketing submissions, policy servicing, coverage review, and client communication for complex commercial accounts.
Strong organizational, prioritization, analytical, problem-solving, and follow-through skills.
Clear and professional written and verbal communication skills.
High attention to detail and the ability to manage multiple deadlines in a fast-paced environment.
Active Florida 2-20 Property and Casualty license, or the ability to obtain the required license within an agreed timeframe.
Four to five years of commercial insurance agency experience, including at least two years supporting apartment communities, multifamily housing, real estate, or other habitational risks.
Proficiency with Microsoft 365 applications and an insurance agency management system; Applied Epic experience is strongly preferred.
College degree or equivalent combination of education and relevant work experience.

Nice To Haves

Experience with large property schedules, layered or shared property programs, umbrella/excess towers, catastrophe-exposed risks, and wholesale placements.
Professional insurance designation such as CIC, CRM, CPCU, ARM, or CRIS.
Experience preparing client-facing renewal proposals, coverage comparisons, and stewardship materials.

Responsibilities

Manage and service an assigned book of commercial insurance business concentrated in apartment communities, multifamily housing, and habitational risks.
Lead the renewal process with the Producer and service team, including renewal strategy, exposure collection, application completion, loss-run review, submission preparation, marketing, proposal development, binding, and post-bind follow-up.
Gather, validate, and analyze client information such as statements of values, property schedules, unit counts, construction details, occupancy, loss history, inspections, applications, and supplemental underwriting data.
Identify material exposures and coverage considerations commonly associated with habitational accounts, including property, general liability, umbrella/excess, workers compensation, commercial auto, crime, cyber, equipment breakdown, flood, and other applicable coverages.
Market accounts to carriers and wholesalers, respond to underwriting questions, compare coverage and pricing alternatives, and support negotiations on terms, conditions, deductibles, and premiums.
Independently handle routine placement and servicing responsibilities while escalating significant coverage, pricing, claims, or relationship concerns to the Producer and appropriate team members.
Provide timely service for endorsements, certificates, evidence of property insurance, audits, billing questions, cancellations, reinstatements, claims-related requests, and general coverage inquiries.
Review policies, endorsements, binders, schedules, and proposals for accuracy and consistency with quoted and bound terms; coordinate corrections promptly.
Develop and maintain strong, professional relationships with clients, carrier underwriters, wholesalers, and internal partners.
Participate in client meetings, stewardship discussions, renewal strategy meetings, carrier meetings, and new-business opportunities as requested.
Document account activity and maintain complete, accurate records in the agency management system in accordance with established procedures and quality standards.