Commercial Lines Account Manager

Vince Konen Insurance Agency•Aurora, IL

About The Position

Konen Insurance is seeking a dynamic, client-focused Commercial Lines Account Manager to build and maintain strong relationships with clients and carrier representatives while providing outstanding customer service. The role calls for sound judgment, excellent communication, a positive outlook, and a growth mindset. The Account Manager represents the agency in professional and community settings and manages assigned accounts in accordance with agency best practices. A valid insurance license is required. Candidates who do not currently hold one are expected to obtain it within 90 days of employment; the agency covers the licensing class and exam costs. The annual pay range is $52,000–$75,000, based on experience, with performance-based bonus and incentive opportunities. Konen Insurance is a family-owned independent agency that provides insurance solutions and partners with clients to help them make informed decisions. It describes its workplace culture as courteous, respectful, and empowering, and emphasizes diversity, collaboration, and professional growth.

Requirements

A valid insurance license is required, or the ability to obtain one within 90 days of employment.
A two-year associate degree is required.
Experience with Adobe Pro, Microsoft Word, Excel, Outlook, and phone systems.
Strong time-management, organizational, and problem-solving skills.
Excellent verbal and written communication skills.
Motivation to develop and maintain a deep knowledge of insurance products and industry best practices.
High self-motivation and initiative, with the ability to work independently.
Familiarity with brokerage operations, claims handling, risk assessment, and applicable insurance laws.

Nice To Haves

A four-year college degree is preferred.

Responsibilities

Manage and service assigned accounts in accordance with agency best practices.
Maintain client satisfaction through proactive communication and problem-solving.
Assist with marketing and placement of new business and renewal accounts.
Work toward sales and retention goals by identifying account-rounding and upselling opportunities.
Conduct annual policy reviews to ensure clients have appropriate coverage.
Maintain accurate, organized client files, including processing policies, endorsements, invoices, and binders.
Oversee renewal expiration lists, binders, and aged receivables.
Ensure proper documentation and compliance with underwriting requirements.
Prepare billing statements in accordance with credit and collection policies.
Verify the accuracy of processed transactions and policy changes.
Stay informed about industry trends, underwriting requirements, and carrier updates.
Participate in continuing education for insurance and sales skills development.
Keep current with industry regulations and best practices through ongoing training and professional development.
Engage in special projects as requested by management.