Commercial Lending Assistant

First Citizens Bank•Des Peres, MO

4d•Onsite

About The Position

First Citizens Bank is hiring a Sales Support Specialist (Commercial Lending Assistant) to partner with Commercial and/or Business Banking groups in the sales, servicing, and management of clients and loan portfolios. The role is intended for a self-motivated banking professional with a record of success and strong relationship-building skills. The position fosters collaborative partnerships with customers, prospects, and colleagues; identifies sales and referral opportunities; understands customer needs; and takes prompt action to address them. It also supports performance improvement through coaching, bank initiatives, and effective use of tools. The role follows applicable regulations, bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risks. It includes completing required training and assigned office management duties. Associates whose roles include taking deposits are accountable for transaction accuracy and operational efficiency, with results potentially reflecting individual and team performance. The position has no remote capabilities and requires the ideal candidate to live within commuting distance of 13205 Manchester Road in Des Peres, Missouri.

Requirements

High school diploma or GED and at least 4 years of experience in sales or lending support, or a bachelor's degree and experience in sales or lending support.
At least 2 years of prior banking experience, ideally in Commercial Lending Support.
Strong working knowledge of loan documentation and loan closing processes.
Proficiency in Microsoft Office Suite, strong computer skills, and ability to learn banking systems.
Strong organization and attention to detail, with the ability to multitask.
Professional written and verbal communication skills.
Ability to work collaboratively with bankers and other internal partners.
Must live within commuting distance of 13205 Manchester Road in Des Peres, Missouri; the position has no remote capabilities.

Nice To Haves

Experience with title documentation, life insurance, deeds of trust, U.C.C. filings, mortgages, assignments of rents, surveys, ordering appraisals, environmental reports, tax returns, and supporting documents.

Responsibilities

Build collaborative partnerships that deliver value for customers, prospects, and colleagues.
Initiate conversations to identify sales or referral opportunities.
Listen attentively, ask questions to understand customer needs and preferences, and promptly address immediate needs.
Seek coaching, support bank initiatives, and use available tools to improve performance.
Follow regulations, bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risks.
Complete required training by established deadlines.
Perform assigned general office management duties to support operational efficiency.
For roles that take deposits, maintain transaction accuracy and operational efficiency.