Commercial Insurance Sr. Customer Service Rep.

Associated Food Stores•Salt Lake City, UT

5d•Onsite

About The Position

The Senior Insurance Customer Service Representative is responsible for overseeing the administration of property and casualty insurance programs, including claims management, risk analysis, and policy servicing. This position leads core claims, proposal, and risk management processes while ensuring accuracy, compliance, and quality service. The role also serves as a subject matter resource by supporting training, guiding team members, and maintaining effective relationships with internal and external stakeholders.

Requirements

High school diploma or equivalent required
Minimum three to five years of experience in the commercial insurance field required
Property and Casualty license required
Demonstrated experience in claims processing, proposal development, and risk management activities
Intermediate accounting knowledge and understanding of financial data required
Regular on-site attendance required
Strong understanding of property and casualty insurance concepts, underwriting practices, and risk management principles
Ability to analyze risk, interpret loss data, and develop comprehensive insurance proposals
Knowledge of insurance systems, account management processes, and regulatory requirements
Strong leadership and training skills with the ability to guide and develop team members
Ability to communicate clearly and professionally with clients, carriers, and internal teams
Strong organizational skills with the ability to manage multiple priorities and deadlines
High attention to detail and accuracy in documentation and data management
Intermediate to advanced proficiency in Microsoft Office applications and related systems
Strong problem-solving and decision-making skills
Ability to maintain confidentiality and handle sensitive information appropriately

Nice To Haves

Associate degree preferred
Health and Disability license preferred
Experience training or supporting team members preferred
Equivalent combinations of education and relevant work experience will be considered

Responsibilities

Oversee and manage property and casualty insurance processes, including claims handling, documentation, and data entry
Lead risk management activities, including research and assembly of financial loss data and prior insurer information
Review insurance coverage, invoices, and loss runs for accuracy, completeness, and compliance
Prepare, review, complete, and issue insurance proposals for prospective and current clients
Support system maintenance and accurate use of agency systems and processes
Provide training and ongoing education on systems, account handling procedures, and customer service standards
Guide team members on application setup, policy management, billing processes, and documentation requirements
Support preparation of insurance binders, certificates, follow-up processes, and standard agency documentation
Respond to customer inquiries related to claims, coverage, and policy services in a timely and professional manner
Serve as a resource for resolving complex issues and ensuring consistent service delivery
Perform other duties and responsibilities as assigned