Commercial Customer Service Rep

Jostens • Clarksville, TN

7d • Onsite

About The Position

With 127 years in business, Jostens has an outstanding record of leadership in the printing industry and an amazing team of professionals helping our customers celebrate their achievements! Come join our team of great people doing meaningful work! The yearbook team creates experiences that champion a culture of belonging, achievement, and pride within each school as well as the yearbook division itself. From manufacturing to sales, the division drives for results through agility and innovation while focusing on the customer – exceeding their needs by delivering an end-to-end custom plan that only Jostens and our sales team can provide. Cross-team collaboration and best-in-class technology platforms ensure we get a yearbook in every student’s hand, create a meaningful book for all students while providing a hassle-free experience for the adviser, staff, administration, and community. Strong relationships and delivering customer-centric solutions are at our core driving each team member to be accountable and champion our market leading experiences.

Requirements

• Experienced in Customer Service, Sales and/or Publishing
• Associates degree or BA in Business, Marketing and/or related field, or equivalent experience
• Must be team-minded and positive in all interactions with employees at every level of the organization
• Must have excellent communication skills
• Must be a self-starter with demonstrated decision-making ability
• Ability to make decisions and work under pressure with minimal supervision
• Flexibility to work and learn new technology and procedures quickly
• Excellent organizational skills and ability to multi-task
• Must be able and willing to work overtime as needed

Nice To Haves

• 5+ years of Commercial Customer Service experience, specifically in Commercial Printing
• Excellent computer skills, especially proficient in Excel spreadsheets and production computer software knowledge a plus

Responsibilities

• Act as a liaison between commercial customers, sales reps and plant personnel.
• Initiate and receive communications with these groups via telephone, email, face-to-face and written form.
• Resolve problems, answer questions and relay important information to all parties.
• Assist customers and sales representatives in developing alternatives in situations that require special consideration (deadlines, pricing, special requests, etc.)
• Analyze reports and compile information necessary to monitor each account
• Monitor commercial jobs as they go through the plant
• Investigate and analyze special service charges and adjustment requests
• Perform other administrative duties as assigned by CSM
• Responsible for working within the plant’s safety program and work rules.

Benefits

• Competitive healthcare (health, dental, vision, coverage)
• Voluntary benefits including home and car insurance, pet insurance, flexible spending account
• 401K plan with immediate vesting
• Accrued paid time off
• Company paid holidays
• Tuition reimbursement after 6 months of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree