Customer Service Rep

Waste Connections•Rapid City, SD

6d•$19 - $20•Onsite

About The Position

Kieffer Sanitation is looking for a high energy Customer Service Representative to join our team in Rapid City, SD. This role involves working in an environment where empowered, self-directed individuals know their work is important and are committed to integrity by saying what they will do and then doing it. The company keeps its promises to customers and employees.

Requirements

2 years of Phone Customer Service experience preferred.
Ability to read, write, comprehend and communicate in English.
Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
High School Diploma or GED required.
Basic Math Skills required for position.

Responsibilities

Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system.
Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.