Commercial Insurance Quality Control Advisor (Remote First)

Zensurance

4d•Remote

About The Position

As a Quality Control Advisor at Zensurance, you will help ensure broking teams remain accurate, compliant, and efficient as the company scales. The role involves auditing sales files and investigating root causes behind recurring errors and customer concerns, with the goal of preventing repeat issues. You will analyze quality trends and performance gaps, prepare reports, and develop practical resources that support brokers’ day-to-day work. Reporting to the Team Lead, you will work alongside Sales Leaders and cross-functional teams to refine workflows, support team learning, and maintain high service standards. You will collaborate with Sales, Underwriting, and Product teams to align quality expectations, resolve bottlenecks, and support licensing compliance.

Requirements

At least 2 years of auditing experience in the commercial insurance industry.
Ability to conduct root cause analysis and address underlying process issues.
Experience creating job aids, workflows, or training guides.
Ability to review data, identify trends, and draw actionable insights from metrics.
Clear, constructive communication skills focused on coaching and enablement.
Strong time-management skills and the ability to manage recurring audit cycles independently.

Nice To Haves

A RIBO license or progress toward industry designations such as CAIB or CIP.

Responsibilities

Perform regular audits of sales files to ensure alignment with quality and compliance standards.
Investigate recurring errors and customer concerns to identify root causes and prevent repeat issues.
Track audit metrics and prepare reports highlighting operational patterns, error trends, and areas for improvement.
Create job aids, tip sheets, and reference materials to help brokers avoid common pitfalls.
Provide constructive feedback on workflows and update documentation as tools and processes change.
Collaborate with Sales, Underwriting, and Product teams to align quality standards, address bottlenecks, and support licensing compliance.

Benefits

Home office allowance
Technology equipment for a home office
Half days before public holidays
Flexible health and dental plans for families, including mental health support
Health and personal spending accounts
Parental leave top-up
Education assistance reimbursement for courses, conferences, books, and memberships
Opportunities to learn from industry experts and grow your career
Weekly Friday huddles
Virtual and in-person team-building events
Annual discretionary bonus and performance-based incentives