Commercial & Industrial Business Manager

Packard Culligan Water•Minnetonka, MN

About The Position

Packard Culligan Water is seeking an experienced leader to oversee and grow its Commercial & Industrial (C&I) business throughout the Minneapolis/St. Paul metro area. The role is responsible for revenue growth, operational excellence, customer satisfaction, and profitability, with leadership across sales, service, project management, training, customer support, and administration. The manager works closely with dealership General Managers and cross-functional teams to standardize operations, strengthen customer relationships, improve processes, develop teams, and create a scalable foundation for continued growth. The role is based in Minnetonka, Minnesota, and reports to the Director of Operations.

Requirements

7+ years of leadership experience in commercial/industrial water treatment, water services, or a related industrial environment.
Experience leading operations, service, project management, sales, or business unit functions.
Strong financial, operational, and business acumen.
Proven success driving growth, improving processes, and achieving business results.
Excellent leadership, communication, and relationship-building skills.
Ability to lead teams through growth and organizational change.

Nice To Haves

Commercial and industrial water treatment experience.
B2B sales leadership or business development experience.
Experience managing service organizations and field operations.
Project management leadership experience, including large installations.
Continuous improvement and process standardization experience.
Multi-department leadership experience across sales, service, administration, and project execution.

Responsibilities

Lead and support the overall performance of the C&I business.
Drive revenue growth, market expansion, and customer acquisition.
Partner with sales teams on strategic accounts, proposals, and large project opportunities.
Oversee service, project management, training, and administrative functions.
Improve operational processes, efficiency, and accountability across departments.
Monitor financial performance, including revenue, margins, profitability, and forecasting.
Ensure successful project execution, customer retention, and service delivery.
Develop, coach, and retain high-performing team members.
Foster a culture of accountability, customer service, collaboration, and continuous improvement.