Commercial Account Manager - Industrial

RelaDyne LLC•Saginaw, TX

About The Position

RelaDyne is seeking a Commercial Account Manager – Industrial to develop and grow relationships with industrial customers across an assigned territory. The role serves as a trusted customer partner by understanding operational needs and connecting customers with appropriate lubricants, reliability services, fuel solutions, and other value-added products and services. The position manages existing accounts and develops new industrial sales opportunities. It is responsible for growing revenue, gross profit, and customer share of wallet; maintaining an active sales pipeline; developing account strategies; and delivering a high-quality customer experience. The role also coordinates with internal teams and vendor partners to develop profitable pricing, ensure product availability and service levels, and address customer needs. The position requires approximately 50–70% travel to support customers and business development activities. It is designated as safety sensitive, and employment is contingent on successful completion of required pre-employment screenings, which may include background checks, drug and alcohol screening, and other evaluations required by law or company policy.

Requirements

Proven ability to develop customer relationships and generate revenue growth.
Strong consultative selling and business development skills.
Ability to understand customer operational needs and translate them into profitable solutions.
Strong negotiation, communication, presentation, and relationship-building skills.
Analytical ability to interpret sales data, customer purchasing trends, and market conditions.
Strong organization and time-management skills, including the ability to manage multiple accounts and priorities.
Proficiency with Microsoft Office and business/CRM systems.
Ability and willingness to travel approximately 50–70% to support customers and business development activities.
Valid driver’s license.

Nice To Haves

5–10 years of experience in industrial sales, lubricant distribution, reliability services, or a related industry preferred.
Bachelor’s degree in Business Administration or a related field preferred, or equivalent professional experience.

Responsibilities

Develop and maintain strong, long-term relationships with assigned industrial customers.
Grow revenue, gross profit, and share of wallet across existing accounts.
Understand customer operations and identify opportunities to provide additional products and services.
Partner with the Reliability Services team to expand service offerings and customer solutions.
Develop account strategies and customer plans aligned with customer needs and business objectives.
Maintain an active sales pipeline focused on achieving growth and budget objectives.
Present new products, services, and value-added solutions to customers.
Follow up proactively on customer orders, inquiries, and service opportunities; resolve issues quickly and professionally.
Identify and develop new industrial sales opportunities within the assigned territory.
Build relationships with key decision-makers and influencers.
Monitor customer purchasing behavior, market trends, and competitive activity to identify growth opportunities.
Develop strategies to expand geographic coverage and strengthen the company’s presence in the industrial market.
Maintain accurate customer, contact, pricing, and account information in company systems.
Maintain a weekly sales itinerary and manage customer visits and sales activities effectively.
Meet or exceed established sales and gross profit goals.
Partner with Pricing to develop competitive, profitable account pricing strategies.
Collaborate with Purchasing, Product Management, Supply Chain, Logistics, and vendor partners to optimize product availability, service levels, and cost to serve.
Monitor sales performance, product trends, and account profitability to identify opportunities for improvement.
Assist with annual sales planning and customer growth strategies.
Work with branch leadership and internal teams to deliver solutions that meet customer needs.
Collaborate with Customer Service, Warehouse, Logistics, Credit, Reliability Services, and other support teams to resolve customer issues.
Support and mentor Inside Sales team members through coaching and collaboration on account strategies.
Communicate market conditions, pricing trends, competitive activity, and customer opportunities to leadership.
Represent RelaDyne professionally at customer meetings, industry events, and company functions.