Commercial HVAC/R Service Technician

DOC Services•Knoxville, TN

20d

About The Position

As a Commercial HVAC/R Field Service Technician, you will travel to customer locations to troubleshoot, repair, and maintain commercial HVAC and refrigeration equipment. You will help keep equipment safe, reliable, and operating efficiently. The role involves servicing walk-in and reach-in freezers, coolers, ice machines, and similar equipment; performing preventive maintenance; and resolving electrical, electronic, and mechanical issues. You will identify defective components, complete repairs with appropriate tools, determine the parts and supplies needed, document service activities, and communicate with store managers, your regional DOC supervisor, and the assigned office administrator. You will also maintain your company vehicle and tools, follow DOC safety procedures and applicable OSHA requirements, and perform other duties as needed to support customers and the team. The position requires a high school diploma or GED, at least five years of commercial HVAC/R experience, valid EPA certification, and a valid driver's license with a clean driving record. Technicians must be able to use Microsoft Office products and mobile phone applications for work orders and service documentation, cross-train on additional equipment, and provide their own tools. The role requires strong troubleshooting and problem-solving skills, the ability to work independently and manage service calls, and professional communication with customers and team members. The job requires lifting and carrying up to 75 pounds, standing, walking, bending, kneeling, crouching, climbing, pushing, pulling, and maneuvering tools, equipment, and parts. Technicians use hand tools, power tools, and testing equipment, reach and manipulate equipment components, work in varied commercial environments including tight or confined spaces when necessary, and safely enter and exit a company vehicle while traveling to customer locations. Essential functions may be performed with or without reasonable accommodation. DOC Services offers competitive compensation, medical, dental, and vision insurance, a 401(k) with company match up to 4% that is immediately vested, paid time off that does not expire subject to company policy, life insurance, and short- and long-term disability insurance options. The listed salary is $28.00–$38.00 per hour.

Requirements

High school diploma or GED.
At least 5 years of commercial HVAC/R experience, including servicing walk-in freezers, reach-in freezers, coolers, ice machines, and similar equipment.
Valid EPA certification.
Valid driver's license with a clean driving record.
Proficiency with Microsoft Office products and mobile phone applications for completing work orders and documenting service activities.
Ability and willingness to cross-train on additional equipment.
Ability to provide a personal set of tools necessary for equipment maintenance and repairs.
Strong troubleshooting and problem-solving skills, with a solid understanding of electrical and mechanical systems.
Ability to work independently, manage service calls, and communicate professionally with customers and team members.
Ability to lift and carry up to 75 pounds as needed.
Ability to stand, walk, bend, kneel, crouch, climb, push, pull, and maneuver tools, equipment, and parts.
Ability to use hand tools, power tools, and testing equipment to diagnose and repair HVAC/R systems.
Ability to reach, handle, and manipulate equipment components.
Ability to work in a variety of commercial environments, including tight or confined spaces where necessary.
Ability to safely enter and exit a company vehicle and travel to customer locations.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Travel to customer locations to troubleshoot, repair, and maintain commercial HVAC and refrigeration equipment.
Diagnose and repair commercial equipment, including walk-in freezers, reach-in freezers, coolers, and ice machines.
Perform preventive maintenance to minimize equipment downtime and keep systems running efficiently.
Identify and resolve electrical, electronic, and mechanical issues.
Inspect equipment, identify defective components, and complete repairs using appropriate hand and power tools.
Identify the parts and supplies needed to complete repairs and resolve service calls efficiently.
Document service activities and communicate updates with store managers, the regional DOC supervisor, and the assigned office administrator.
Maintain the company vehicle and keep tools and equipment in good working condition.
Follow DOC safety procedures and applicable OSHA requirements.
Perform other duties as needed to support customers and the team.