Commercial HVAC-R Service Technician

Benedict Sales & Service•West Salem, WI

7d•Onsite

About The Position

Benedict Sales & Service is seeking a full-time, year-round Commercial HVAC-R Service Technician to service, repair, maintain, modify, and install commercial refrigeration, HVAC, ventilation, food service, and beverage equipment. The role serves commercial customers across central and northern Wisconsin and eastern Minnesota; residential service calls are not part of the work. The technician travels between customer sites and takes ownership of service calls with support from an experienced service team and the Branch Manager. The position involves diagnosing equipment problems, interpreting technical drawings and documentation, using testing devices and hand or power tools, running copper piping and PVC, and maintaining replacement-parts inventory. Technicians record service activity electronically, communicate with customers and coworkers, and safely operate and maintain company vehicles, tools, and equipment. The schedule may include emergency on-call coverage, nights, weekends, and holidays. Work includes travel, indoor and outdoor job sites, rooftops, ladders, and confined spaces, as well as frequent lifting and handling of equipment and materials.

Requirements

At least one year of related commercial refrigeration or HVAC experience.
EPA Universal Certification.
High school diploma or equivalent.
Valid Class D driver’s license and ability to meet commercial insurability requirements.
Strong problem-solving, mechanical, analytical, and troubleshooting skills, with knowledge of commercial refrigeration/HVAC equipment.
Ability to use power and hand tools, testing devices, and basic computer systems, and to learn computer programs.
Ability to run copper piping and PVC and interpret technical drawings, manuals, schematics, and mechanical blueprints.
Ability to plan, organize, and prioritize tasks, follow instructions, meet deadlines, and work effectively in a fast-paced, high-stress environment.
Ability to travel between job sites and work locations; the job posting states travel is required 100% of the time.
Ability to work a non-standard schedule, including emergency on-call coverage, nights, weekends, and holidays.
Ability to climb stairs and ladders, access rooftops and confined spaces, work indoors and outdoors, and frequently lift, push, or carry up to 50 pounds and occasionally 75 pounds or more.
Ability to communicate clearly in spoken and written English with customers and employees, understand simple instructions and correspondence, and perform basic arithmetic.

Nice To Haves

Two or more years of refrigeration/HVAC experience.
Vocational or technical school training or an apprenticeship.
Federal Medical Card, particularly for transporting large commercial trailers.

Responsibilities

Troubleshoot, diagnose, repair, maintain, modify, and install commercial HVAC-R and related mechanical equipment.
Read and interpret blueprints, technical drawings, electronic and mechanical schematics, operation manuals, and repair manuals.
Use power and hand tools, thermometers, pressure gauges, and other testing devices to identify and address equipment problems.
Run copper piping and PVC.
Maintain inventory of replacement parts and order replacements; determine parts stocking for the assigned service vehicle.
Record work progress and service history using computerized management systems, electronic work orders, and time-entry systems.
Collect payment from customers when required before service and direct payments to the appropriate personnel for processing.
Communicate effectively and professionally with customers, coworkers, and other personnel; respond to customer needs with follow-through.
Set and work toward individual goals and contribute to department goals and a team environment.
Safely operate and maintain company vehicles, tools, and equipment, and comply with company and industry safety standards.
Represent the company positively through professional, timely, and accurate work.
Perform other duties as assigned by authorized personnel.