Commercial HVAC-R Service Technician

Benedict Sales & Service•Hudson, WI

About The Position

Benedict Sales & Service is hiring a full-time, year-round Commercial HVAC-R Service Technician to service, repair, maintain, modify, and install commercial refrigeration, HVAC, ventilation, food service, beverage, and related mechanical equipment. The role serves commercial customers across central and northern Wisconsin and eastern Minnesota, with no residential calls. The technician takes ownership of service calls while working with an experienced support team and Service Manager. The position involves traveling between customer sites, diagnosing equipment problems, reading technical drawings and repair materials, maintaining parts inventory, documenting work electronically, communicating with customers and coworkers, and safely operating and maintaining a company vehicle, tools, and equipment. The schedule may include emergency on-call coverage, nights, weekends, and holidays. Work includes driving for extended periods, working indoors and outdoors, accessing rooftops and confined spaces, climbing ladders, and handling heavy items.

Requirements

At least one year of related commercial refrigeration or HVAC experience.
EPA Universal Certification.
High school diploma or equivalent.
Valid Class D driver's license and ability to meet commercial insurability requirements.
Strong problem-solving, mechanical, analytical, and troubleshooting skills.
Knowledge and understanding of commercial refrigeration and HVAC equipment.
Ability to use power and hand tools, thermometers, pressure gauges, and other testing devices.
Ability to run copper piping and PVC.
Basic computer skills and ability to learn computer programs.
Ability to travel between job sites and work locations 100% of the time.
Ability to work a non-standard schedule that may include emergency on-call coverage, nights, weekends, and holidays.
Ability to plan, organize, and prioritize work, follow instructions, and meet deadlines in a fast-paced, high-stress environment.
Ability to read, write, and comprehend simple instructions and correspondence and communicate information effectively orally and in writing.
Ability to perform basic arithmetic and apply common-sense reasoning to instructions and standardized problems.
Ability to drive for two to four hours at a time, walk at job sites, climb stairs and ladders, access rooftops and confined spaces, and frequently lift, push, or carry up to 50 pounds and occasionally 75 pounds or more.

Nice To Haves

Two or more years of refrigeration or HVAC experience.
Vocational or technical school training or an apprenticeship.
Federal Medical Card, particularly for transporting large commercial trailers.

Responsibilities

Troubleshoot, diagnose, repair, maintain, modify, and install commercial HVAC-R and related mechanical equipment.
Read and interpret blueprints, technical drawings, electronic and mechanical schematics, operation manuals, and repair manuals.
Use testing devices and tools to identify and resolve equipment problems, including complex problems that are not immediately apparent.
Run copper piping and PVC.
Maintain replacement-parts inventory and order replacements.
Accurately record work progress and service history using a computerized management system and complete electronic work orders.
Collect customer payments when required before service and direct payments to appropriate personnel for processing.
Communicate effectively and respond to customer needs with professionalism, follow-through, and a positive company image.
Set and achieve individual goals and contribute to department goals and a team environment.
Comply with company and industry safety standards.
Safely operate and maintain the company vehicle, tools, and equipment.
Travel between job sites and work locations and provide emergency on-call coverage as scheduled.
Perform other duties as assigned by authorized personnel.