Commercial HVAC-R Service Technician Trainee

Benedict Refrigeration Service•Eau Claire, WI

3d•Onsite

About The Position

Benedict Sales & Service is hiring an entry-level Service Technician Trainee for its Eau Claire, Wisconsin team. The trainee assists experienced technicians in maintaining, repairing, and installing commercial refrigeration, HVAC, ventilation, and food service equipment. Work is performed under direct supervision, in team environments, and without direct reports. The role involves traveling to customer sites throughout the Midwest, including overnight weekly travel, and reporting to the Eau Claire branch as needed. The technician trainee supports troubleshooting, repairs, modifications, installations, and preventative maintenance; reads technical drawings and equipment documentation; maintains parts inventory; records work in a computerized management system; and supports customer service and department goals. The work may involve a wide range of commercial mechanical and kitchen equipment, including refrigeration and air-conditioning systems, heating units, compressors, fans, boilers, ice machines, dishwashers, ovens, brewers, and stovetops. This is an hourly, non-exempt position with a Monday-through-Friday schedule, though the full job description also states that the employee must be able to work a non-standard schedule that may include emergency on-call work, nights, weekends, and holidays. The position requires extensive travel between job sites and physical work that includes climbing, bending, working in confined spaces, and lifting or carrying items up to 50 pounds frequently and occasionally more than 75 pounds.

Requirements

High school diploma or equivalent.
At least one year of related refrigeration/HVAC experience.
EPA Universal Certification.
Valid Class D driver’s license and eligibility for commercial vehicle insurance.
Willingness and ability to travel between job sites and work locations 100% of the time, including overnight travel throughout the Midwest.
Ability to work a non-standard schedule that may include emergency on-call work, nights, weekends, and holidays.
Knowledge and understanding of commercial refrigeration/HVAC equipment.
Excellent problem-solving, mechanical, and analytical skills.
Ability to work effectively in a high-stress, fast-paced environment and to plan, organize, and prioritize work.
Ability to use power and hand tools, thermometers, pressure gauges, and other testing devices.
Ability to run copper piping and PVC.
Ability to follow instructions, meet deadlines, and learn computer programs; basic computer skills.
Ability to read, write, and comprehend simple instructions and short correspondence, and communicate information effectively to customers and employees.
Ability to perform basic arithmetic using whole numbers, fractions, and decimals.
Ability to use common-sense reasoning to follow written, oral, or diagrammed instructions and address problems in standardized situations.
Ability to maintain a stationary position for 2–4 hours while traveling between job sites; walk at job sites; operate vehicles and tools; climb stairs and ladders; bend, stoop, and access confined spaces; and perform repetitive hand and arm movements.
Ability to lift, push, or carry items up to 50 pounds frequently and occasionally more than 75 pounds.
Ability to work near moving mechanical parts and tolerate frequent loud noise, vibration, and outdoor weather conditions.

Nice To Haves

Vocational or technical school training or an apprenticeship.
Two years of related refrigeration/HVAC experience.
Federal Medical Card for transporting large commercial trailers.

Responsibilities

Assist experienced technicians with commercial refrigeration, HVAC, ventilation, and food service equipment installation, maintenance, and repair.
Travel with a service team to customer locations and job sites throughout the Midwest, including overnight travel.
Troubleshoot, repair, and modify commercial mechanical equipment under direct supervision.
Read and interpret technical drawings, blueprints, schematics, operation manuals, and repair manuals.
Help diagnose equipment problems that may not be immediately visible or obvious.
Maintain inventory of replacement parts and order replacements.
Use a computerized management system to accurately record work progress and service history.
Collect required customer payments before service when needed and direct payments to appropriate personnel for processing.
Set and pursue individual goals and contribute to department goals and a team environment.
Safely operate and maintain company vehicles, tools, and equipment.
Communicate effectively and respond to customer needs with professionalism, follow-through, and a positive company image.
Follow company and industry safety standards.
Assist in the shop or warehouse as needed and perform other duties assigned by authorized personnel.
Load, organize, and transport job-specific supplies and materials as needed.
Learn company procedures, safety practices, and technical skills through hands-on training.