Commercial HVAC Installer Supervisor

TDIndustries•Austin, TX

7d•Onsite

About The Position

The Service Supervisor – Field oversees the daily activities of service technicians, ensuring work is completed accurately, safely, and on schedule. Acting as both a working supervisor and a front-line advisor, this role provides direct support to technicians and serves as a key point of contact for customers. Responsibilities include monitoring field performance, coaching technicians on safety practices and productivity, and maintaining high standards of service delivery. Typically supervises a team of 2–4 service technicians.

Requirements

Minimum of 5 years of hands-on experience in a related field.
High School or GED.
Required to hold all necessary registrations, professional licenses, and certifications pertinent to the position.
Advanced knowledge of service processes, diagnostics, techniques and codes is required.
Must be proficient in reading complex schematics and/or blue prints.
Advanced ability to effectively diagnose, repair, install and maintain commercial HVAC, refrigeration, electrical and/or plumbing systems and/or equipment per trade.
Excellent coaching and supervisory skills.

Nice To Haves

Two-year technical degree in related field is preferred.

Responsibilities

Leads and supervises a team of service technicians within the specific business segment, actively participating in on-call rotations as per company policies.
Plays a crucial role as a hands-on supervisor and primary technical advisor for service technicians and customers.
Ensures that the team operates within the guidelines of the company and the business unit, while conforming to state and local codes.
Monitors and coaches service technician's safety and productivity and ensures that they meet customer requirements.
Participates in the hiring process and recommends candidates directly for hire.
Provides service technician performance feedback to service managers.
Conducts timely, complete and meaningful performance management conversations that help grow employee careers.
Recommends disciplinary measures when they are needed, but should review all critical issues with their service manager.
Interfaces with customers and technicians to ensure service technician performance meets customer requirements.
Provides and assists customers with sales proposals, technical assistance, invoice dispute resolution and accounts receivable feedback.
Runs demand service calls.
Assists service manager in leading the business results of the team by monitoring service reporting metrics.
Performs four safety observations per month, and participates in monthly safety meetings with service technicians.
Ensures that in the event of injury or incident, all reporting and incident investigations in the specific business segment team are performed in accordance with the guidelines of company policy.