Commercial Helper - Atlanta, GA

Waste Pro USA•Atlanta, GA

About The Position

The Commercial Helper assists the refuse truck driver on pre-assigned and special routes to collect garbage, yard waste, and recycling. The role involves manually loading refuse, waste, carts, bags, bulk items, and containers onto a rear-load garbage truck, operating the packing mechanism, and helping ensure residential garbage and recyclables are collected and transferred properly. Collection may require using a residence’s back door. The Helper provides courteous and prompt customer service, answers residents’ questions or directs them to Customer Service or the appropriate government office, and supports the Driver with safe truck backing. The position also includes cleaning the hopper and truck, cleaning behind the compactor blade when directed, addressing scattered refuse and accidental spills, and reporting safety or customer service issues promptly. The Helper must follow applicable ANSI, OSHA, and company safety policies, including Waste Pro Absolute Guidelines, and may assist other routes, work during emergencies, attend assigned training, and perform other duties as assigned. The work takes place in varied conditions, including heat, cold, snow, rain, wind, noise, vibration, fumes, odors, and dust. The role requires frequent, strenuous physical activity and riding on the outside of the truck while servicing residential customers in low-speed areas.

Requirements

Be able to follow safe operating practices.
Be able to learn and use interpersonal skills related to good customer service.
Be able and willing to work in a team environment.
Be able to read, write, and comprehend reports sufficiently to complete daily assignments.
Be physically able to push or pull 50 pounds independently between 800 and 1,000 times a day.
Be physically able to lift 50 pounds independently from ground to waist height between 800 and 1,000 times a day.
Be physically able to get up and down from the cab of a commercial motor vehicle between 800 and 1,000 times a day.
Be physically able to bend at the waist and knees between 800 and 1,000 times a day.
Be physically able to work 8 to 12 hours in extreme weather conditions, including heat, cold, rain, and snow.
Be able to ride on the outside of the truck while servicing residential customers in low-MPH areas.

Responsibilities

Assist the refuse truck driver on pre-assigned and special routes to collect garbage, yard waste, and recycling.
Pick up solid waste and load it into the rear-load garbage truck, manually or by pushing toters to the tipper; lift and carry trash bags, bulk items, and containers.
Climb onto and off the rear truck step to load refuse, waste, and carts, and operate the packing mechanism to compact waste.
Provide courteous, prompt customer service and maintain a positive attitude toward company, customer, and municipal goals.
Ensure residential garbage and recyclables are picked up and transferred properly; collection may require using a back door.
Answer residents’ questions and direct them to Customer Service or the appropriate government office when needed.
Comply with ANSI, OSHA, and company safety policies, including Waste Pro Absolute Guidelines.
Assist the Driver with safe backing by directing the Driver from the ground.
Clean behind the compactor blade with a shovel and hoe when directed; spray and clean the hopper and truck at the end of each shift or as needed.
Immediately report safety or customer service issues to the Driver and supervisor.
Clean up scattered refuse and accidental waste spills and ensure customers’ containers are properly replaced.
Work during emergency situations when required.
Assist other routes as needed to complete daily work.
Attend and participate in assigned company-sponsored training and keep up to date on job-appropriate technology.
Perform other job-related duties as assigned.