Account Manager- Commercial Grounds Maintenance - Triangle Region

Bland Landscaping Company•Durham, NC

92d•$55,000 - $80,000

About The Position

The Commercial Grounds Maintenance Account Manager is the primary liaison between Bland Landscaping and its clients, serving as a trusted advisor and steward of client properties. The role is responsible for ensuring maintenance contracts are executed to specification through proactive site management while identifying and selling landscape enhancements that improve the value and appearance of client properties. The Account Manager manages a dedicated portfolio, communicates with varied client types, and works autonomously in the field. The position combines client relationship management, quality assurance, consultative sales, and coordination with production teams. It also requires horticultural knowledge and a commitment to client education, safe operations, and winter weather response. The Account Manager may need to obtain specified licenses and certifications within the first year if not already held.

Requirements

At least a 2-year college degree and 2 or more years of experience in retail, customer service, outside sales, landscaping, property management, or a related field, or an equivalent combination of education and field experience.
Valid driver’s license issued by the state where the company conducts business, with a clean driving record.
Ability to work outdoors in all weather conditions and navigate diverse terrain during site walks.
Ability to routinely lift up to 50 pounds and perform physical tasks such as bending and stooping.
Comfort working around common allergens and environmental risks, including pollen, bees, and thorns.
If not already held, willingness and ability to obtain a state pesticide applicator’s license and Certified Landscape Technician certification and complete Bland internal foreman/management modules within the first year.

Nice To Haves

A 4-year degree in Horticulture, Agronomy, Landscape Architecture, or Business.
Existing knowledge or credentials in local horticultural practices, pest management, and irrigation efficiency.

Responsibilities

Serve as the lead consultant for a dedicated book of business and foster long-term client relationships through consistent communication.
Conduct and document regular site walks and audits to verify that maintenance meets contract specifications.
Adapt communication to client needs, including formal presentations, concise ROI-focused reports, and technical information.
Identify and resolve client concerns proactively to support portfolio retention.
Identify landscape enhancement opportunities, such as drainage solutions, seasonal color, turf renovation, and plant transitions.
Prepare timely, accurate proposals for enhancements, aquatics, and ancillary services using the BOSS quoting system.
Meet monthly and annual sales goals by educating clients about property upgrades and landscape stewardship.
Collaborate with design and estimating teams to develop complex, high-value enhancement projects.
Translate client expectations into actionable work orders for production staff and crew leaders.
Coordinate with branch managers and production teams on scheduling, seasonal labor needs, and specialized service windows.
Follow company safety protocols and ensure company vehicles and equipment are handled professionally.
Lead and support snow removal and emergency weather response during winter months.
Maintain or obtain knowledge of local horticultural practices, pest management, and irrigation efficiency.
Educate clients on horticultural standards and practices that support long-term landscape health and sustainability.
Keep current with green industry trends, emerging technologies, and local regulatory changes.
Obtain a state pesticide applicator’s license, Certified Landscape Technician certification, and complete Bland internal foreman/management modules within the first year if not already held.