Commercial Fleet Service Manager - Ford Westborough

Asbury Automotive Group • Westborough, MA

8d • Onsite

About The Position

The Commercial Fleet Service Manager is responsible for creating and maintaining a high level of customer satisfaction, coordinating the resolution of customer conflicts, and ensuring department profits. This role involves recruiting, supervising, and training team members, and maintaining good working relationships with all dealership personnel. The position requires managing in a fast-paced environment with limited supervision and a focus on customer service, phone, and computer skills.

Requirements

• Previous automotive service experience required.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test).
• Must have great customer service, phone and computer skills.
• Must be able to manage in a fast paced work environment with limited supervision.

Responsibilities

• Creating and maintaining a high level of customer satisfaction.
• Coordinating resolution of customer conflicts.
• Recruiting, supervising, and training team members.
• Establishing and maintaining good working relationships with all dealership personnel, team members, and other employees.
• Conducting periodic, effective performance evaluations of all department personnel.
• Greeting customers in a timely, friendly manner and obtaining pertinent vehicle information.
• Actively promoting and building rapport with the customer.
• Advising customers on the care and value of maintaining their vehicles according to manufacturers' specifications.
• Generating and providing customers with a complete and accurate estimate of repair.
• Establishing and communicating completion time of repair with customer and technician.
• Answering incoming service calls.
• Maintaining and scheduling service appointments.
• Following prescribed procedures for customer post follow-up.
• Strictly following the manufacturer’s warranty guidelines and procedures.
• Conducting business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s).
• Complying with all federal, state, and local laws, and company policy, regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property.

Benefits

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Medical insurance
• Vision insurance
• Dental insurance
• Accident insurance
• Critical illness insurance
• Hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings accounts
• Flex spending accounts (tax-free)
• Short-term disability plans
• Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance
• Digital career path tool
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed