Fleet Manager (Dams Ford Lincoln)

Go Auto•Surrey, BC

4d•Onsite

About The Position

This role is for a Sales Manager - Fleet at Go Auto. The position focuses on adhering to core values, supporting coworkers, providing exceptional customer experiences, and maintaining ethical and legal standards. The role involves managing sales processes, inventory, customer relations, and staff development within the dealership. The company emphasizes career building and offers opportunities for growth.

Requirements

Demonstrate professionalism and a good attitude
Communicate and enforce dealership policies and procedures
Maintain Market deal log and notes
Assist the GSM /GM with advertising and promotional campaigns
Assist General Sales Manager in forecasting controllable expense elements for department
Assist in forecasting of goals and objectives and strive to meet them
Compile reports and information related to their department.
Inform the GSM/GM and sales staff of the units available for sale (old stockers), units needed for inventory, and units that are being offered at special prices every day
Positively affect deal flow throughout the sales process
Attain and maintain factory certification, as specified by manufacturer
Maintain appropriate CSI scores specified by the manufacture
Oversee the Steps to the Sale process (established by the GM with the sales staff)
Desk deals according to guidelines
Assist in maintaining and selecting inventory
Perform used vehicle appraisals within Go Auto’s appraisal guidelines
Deal jackets and cover sheets to be kept at the sales desks. All items are to be completed for F&I to accept a deal
Ensure that the dealership has written documentation of the results of each guest or customer that visits
Responsible for rectifying any customer concern that has been brought to them and escalating to GSM/GM if necessary
Assist in developing programs of improvement, especially for those salespeople who are failing to reach objectives
Maintain a daily report including but not limited to number of guests, appointments, demos, writes and total sold and delivered customers
Ensure the adequate training and development of all staff and self to satisfy both operational and franchise requirements (including Go Auto University)
May be required to prepare a schedule and maintain coverage of the sales floor
May be required to recruit, hire, train and motivate sales staff daily
May be required to perform Goal Setting and Performance reviews with all staff members on the team
May be required to evaluate the growth and performance of sales staff, with an emphasis on increasing front end gross
May be required to ensure Assistant Sales Managers are complete their tasks daily
Other duties assigned by management

Nice To Haves

Attendance at Go University and/or manufacture training as required and requested

Responsibilities

Adhere to the core values of being: TRUSTWORTHY, TEAM PLAYER and HAPPY TO HELP
Support the efforts of all coworkers towards meeting our core values
Look for opportunities to provide exceptional and meaningful experiences with customers and coworkers
Comply with Go Auto’s policies and Employee Code of Conduct
Report to management any situation or condition that jeopardizes the safety, welfare, liability or integrity of any dealership staff, guests, the dealership itself or the company
Be a leader in your own role and assist others in their growth, development, and sense of community with the team
Protect the legal and financial welfare of the dealership
Maintain the utmost legal, moral, and ethical standards with all customers and coworkers
Steadfastly ensure compliance of our dealership agreements with financial institutions and provincial governing bodies.
Attendance at Go University and/or manufacture training as required and requested
Always demonstrate professionalism and a good attitude
Communicate and enforce dealership policies and procedures
Maintain Market deal log and notes
Assist the GSM /GM with advertising and promotional campaigns
Assist General Sales Manager in forecasting controllable expense elements for department
Assist in forecasting of goals and objectives and strive to meet them
Compile reports and information related to their department. The intent is to generate a snapshot of current activities
Inform the GSM/GM and sales staff of the units available for sale (old stockers), units needed for inventory, and units that are being offered at special prices every day
Positively affect deal flow throughout the sales process
Attain and maintain factory certification, as specified by manufacturer
Maintain appropriate CSI scores specified by the manufacture
Oversee the Steps to the Sale process (established by the GM with the sales staff)
Desk deals according to guidelines
Assist in maintaining and selecting inventory
Perform used vehicle appraisals within Go Auto’s appraisal guidelines
Deal jackets and cover sheets to be kept at the sales desks. All items are to be completed for F&I to accept a deal
Ensure that the dealership has written documentation of the results of each guest or customer that visits
Responsible for rectifying any customer concern that has been brought to them and escalating to GSM/GM if necessary
Assist in developing programs of improvement, especially for those salespeople who are failing to reach objectives
Maintain a daily report including but not limited to number of guests, appointments, demos, writes and total sold and delivered customers
Ensure the adequate training and development of all staff and self to satisfy both operational and franchise requirements (including Go Auto University)
May be required to prepare a schedule and maintain coverage of the sales floor
May be required to recruit, hire, train and motivate sales staff daily
May be required to perform Goal Setting and Performance reviews with all staff members on the team
May be required to evaluate the growth and performance of sales staff, with an emphasis on increasing front end gross
May be required to ensure Assistant Sales Managers are complete their tasks daily
Other duties assigned by management