Commercial Fleet Service Manager - Ford Westborough

Asbury Automotive•Westborough, MA

15h•Onsite

About The Position

The Commercial Fleet Service Manager is responsible for creating and maintaining a high level of customer satisfaction and coordinating the resolution of customer conflicts in a manner that does not unduly compromise the customer’s interest, while maintaining appropriate attention to department profits. This role is also responsible for recruiting, supervising, and training team members. The position requires the ability to establish and maintain a good working relationship with all dealership personnel, members of their team, and other employees in the department. Periodic, effective performance evaluations of all department personnel are required. The ideal candidate will have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry. This role offers the opportunity to make a positive impact on the business and in the lives of team members and customers every day. We are looking for an energetic, customer-focused Service Manager who will help redefine the car-buying/service experience.

Requirements

Previous automotive service experience required
Must be a minimum of eighteen years of age
Must have a valid driver's license
Must be able to pass pre-employment screening (background & drug test)
Must be able to manage in a fast paced work environment with limited supervision
Must have great customer service, phone and computer skills

Responsibilities

Creating and maintaining a high level of customer satisfaction
Coordinating resolution of customer conflicts
Recruiting, supervising, and training team members
Establishing and maintaining a good working relationship with all dealership personnel, members of their team, and other employees in the department
Conducting periodic, effective performance evaluations of all department personnel
Greeting customers in a timely, friendly manner and obtaining pertinent vehicle information
Actively promoting and building rapport with the customer
Advising customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
Generating and providing customers with a complete and accurate estimate of repair
Establishing and communicating completion time of repair with customer and technician
Answering incoming service calls
Maintaining and scheduling service appointments
Following prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
Strictly following the manufacturer’s warranty guidelines and procedures
Conducting business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
Complying with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property

Benefits

Weekly pay
Paid holidays
Paid time off
Paid training
Stock Awards (select management and front-line team members eligible)
Medical insurance
Vision insurance
Dental insurance
Accident insurance
Critical illness insurance
Hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax-free)
Short-term disability plans
Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Pet Insurance
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Technician Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Employee referral program with bonus opportunities