Commercial Excellence Specialist

Johns Manville•Littleton, CO

9d•$76,500 - $105,200•Hybrid

About The Position

Johns Manville Roofing Systems is seeking a Commercial Excellence Specialist to improve commercial performance by using data, technology, and process improvement. The role works collaboratively across Commercial, Customer Service, Finance, and Technology to identify opportunities, improve processes, strengthen Salesforce use, and translate commercial data into actionable insights. The specialist serves as a Salesforce/CRM resource for Commercial and Customer Service teams, supporting reporting, process optimization, user adoption, onboarding, and training. The role also gathers, validates, and analyzes commercial data; develops meaningful performance metrics; and uses business intelligence tools to support data-driven decisions. The specialist partners with Commercial leaders on analysis and presentations for business meetings, customer visits, and events, and contributes to strategic initiatives and scalable processes across the Roofing Systems business. The position offers an annual base salary range of $76,500 to $105,200, with eligibility for an incentive bonus. Travel is minimal, approximately 0–10 days per year. The role is associated with a hybrid workplace, as indicated by the job posting hashtag.

Requirements

Bachelor's degree in business, engineering, or a related field.
At least 3 years of experience in sales operations, commercial operations, business analytics, or a related area.
At least 3 years of experience working with CRM systems; Salesforce is strongly preferred.
Demonstrated ability to identify and implement process improvements.
Strong analytical and problem-solving skills, including the ability to turn complex data into meaningful insights.
Working knowledge of business intelligence and reporting tools.
Working knowledge of AI tools and resources.
Strong project management, planning, and prioritization skills.
Strong presentation and communication skills.
Proficiency in Microsoft 365.
Ability to work independently and collaborate effectively across teams.
Customer-focused mindset and ability to adapt to changing business needs.

Nice To Haves

Hands-on experience with Salesforce reporting, dashboards, data, or process improvement.
Experience improving commercial, sales, or customer-service processes.
Experience developing KPIs, dashboards, or other commercial performance metrics.
Track record of working across business and technology teams to solve operational challenges.
Ability to communicate data and recommendations clearly to technical and non-technical audiences.
Curiosity, initiative, and a continuous-improvement mindset.

Responsibilities

Identify opportunities to simplify and integrate commercial processes into more effective workflows.
Partner with Commercial and Customer Service teams to identify pain points, determine root causes, and develop practical solutions.
Lead small- to medium-sized projects focused on commercial effectiveness and operational efficiency.
Identify opportunities to improve processes, visibility, and user experience through Salesforce.
Serve as a Salesforce/CRM subject matter expert for Commercial and Customer Service teams.
Support CRM reporting, process optimization, and adoption.
Help onboard and train new Salesforce users.
Translate commercial needs into practical CRM improvements in partnership with business and technology teams.
Gather, validate, and analyze commercial data to identify trends, opportunities, and areas for improvement.
Turn large or complex data sets into clear, actionable insights.
Help develop performance metrics for Commercial and Customer Service teams.
Use business intelligence tools to improve visibility and support data-driven decisions.
Prepare insights, analysis, and presentations for key business meetings, customer visits, and events in partnership with Commercial leaders.
Collaborate across Commercial, Customer Service, Finance, and Technology.
Contribute to strategic initiatives led by senior Commercial Excellence team members.
Help create scalable processes and tools that enable teams to deliver results.