Commercial Equipment Technician (Beverage/Espresso)
About The Position
The Commercial Equipment Technician repairs, maintains, installs, and refurbishes commercial beverage-related food service equipment, including coffee, tea, juice, and espresso machines. The role involves troubleshooting equipment at customer locations and completing work according to service schedules and company and factory standards. Technicians document completed work using an iPad and coordinate scheduling with management. The company provides a van, parts inventory, work phone, tablet, and uniforms. The position is dispatched from home and includes rotating paid on-call duty. It may suit someone with mechanical training in areas such as automotive work, plumbing, or electrical work. Overtime and on-call time may be required.
Requirements
- At least 18 years of age.
- At least three years of related experience and/or training, or an equivalent combination of education and experience.
- Valid driver's license and a driving record that meets the company's safety standards.
- Satisfactory background check and drug screen.
- Ability to read and interpret business and technical materials, write reports and business correspondence, and present information and respond to questions.
- Ability to apply mathematical concepts, including fractions, percentages, ratios, and proportions, to practical situations.
- Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions in mathematical or diagram form.
- Knowledge of the internet, smartphones, and tablets, and of Microsoft Word, Excel, and Outlook or similar programs.
- Comfort using an iPad to document work, or willingness to learn.
Nice To Haves
- CFESA certifications.
- Journeyman licenses.
- Training certificates from manufacturers or service representatives.
- Mechanical training or experience in fields such as automotive work, plumbing, or electrical work.
Responsibilities
- Repair, maintain, install, or refurbish equipment according to service schedules and company and factory standards, and troubleshoot and resolve problems at customer locations.
- Apply product knowledge and pursue additional training and education as appropriate.
- Accurately document completed work and submit work orders to office personnel according to company policy.
- Coordinate with management to ensure timely scheduling of work.
- Keep the service vehicle clean, perform preventive maintenance, and maintain a log of service and repairs.
- Keep the vehicle stocked with sufficient parts and tools.
- Build and maintain customer relationships in the field to provide excellent service and support the company's image.
- Offer assistance and instruction to employees as needed.
- Train new employees on the Field Service Technician position.
- Develop and implement quality-control training for Field Service Technician employees.
- Perform other related duties as assigned.
Benefits
- Typical pay range of $22.00–$28.00 per hour, based on experience and certifications.
- Generous Time Away Program (PTO).
- Medical, dental, vision, and life insurance.
- 401(k) with company match.
- Town Shares Program, offering an opportunity to share in the company's long-term financial success.
- Paid training and career development opportunities.
- Company work vehicle, uniforms, company phone, and iPad.
- Dispatched from home.
- Rotating on-call paid portal-to-portal.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
