Commercial Door Technician/Estimator

VORTEX INDUSTRIES, LLC•Ashland, VA

1d•$34 - $46•Onsite

About The Position

Vortex Doors, a leading commercial and industrial door repair company, is seeking a motivated Commercial Door Service Advisor/Estimator with at least 4 years of door industry experience. This role is crucial for providing products and services to customers, fostering long-term customer relationships, and ensuring customer satisfaction through effective follow-up with the Internal Customer Service Team. The position involves identifying potential projects, analyzing blueprints, preparing cost estimates, and presenting Vortex's services to clients.

Requirements

At least 4+ years of door industry experience
Clear communication: ability to communicate clearly and effectively, both verbally and in written form
Effective listening: ability to listen carefully to what a Customer is saying
Interpersonal skills: Balance Customer’s and Company’s needs to make sure that the Customer is satisfied, and build a reputation as a person who is consistent and direct while still seeking to be helpful
Basic computer knowledge and ability to learn
A good driving record with valid driver's license
Experience in field service and commercial door experience
Experience in sales and customer service
Must pass Drug test, Background check and Motor Vehicle check

Responsibilities

Work with Customers to provide accurate and suitable products and services to meet their needs
Follow up on leads provided and look for new opportunities, looking for ways to generate business and new leads
Work with the Team Leader and Service Manager to achieve sales goals
Follow up on all pending Service Quotes in a set time frame
Provide some technical training to Service Technicians
Manage and order shop and truck materials as needed
Assist in Customer job scheduling and project management
Provide the best Vortex experience possible
Build valuable relationships with all Customers, including key accounts
Always promote Vortex positively
Using lead generation tools, identify commercial and industrial construction projects that may require overhead doors, initiating contact with the general contractor and/or architect to gather project information and provide information on our products and services.
Analyze blueprints, specifications, and other documentation to prepare comprehensive cost estimates for new construction projects.
Complete cost estimates within bid date/time.
Present and explain the benefits of our services to potential clients.
Negotiate terms and close sales to meet or exceed sales targets.
Collaborate with the service and operations teams to ensure smooth delivery of services and customer satisfaction.
Maintain detailed records of sales activities, client interactions, and pipeline progress in the CRM system.