Commercial Director
About The Position
The Commercial Director at dnata catering manages customer tender processes from initial evaluation through pricing, offer approval, negotiation, and finalization of catering agreements. The role serves as the primary customer contact during tenders and links customers with the executing facility or entity on commercial matters. It works with commercial, finance, purchasing, account management, and operations stakeholders to support customer relationships, efficient delivery logistics, and company financial margins and goals. The position requires strong communication, customer service, organization, and time-management capabilities, along with experience in tendering, pricing, and negotiation. A bachelor's degree in engineering or a related field is preferred.
Requirements
- A minimum of 7–10 years of experience in a similar role.
- Excellent communication skills, including conflict management and resolution, and a track record in customer service.
- Strong organizational and time-management skills.
- Experience in tender processes, pricing, and negotiation.
- Ability to work collaboratively with cross-functional teams and key stakeholders.
- Ability to communicate in English, Mandarin, Cantonese, or other languages.
Nice To Haves
- A bachelor's degree in engineering or a related field from an accredited college or university, or international equivalent, is preferred.
- Knowledge of Salesforce or similar CRM software.
Responsibilities
- Manage tender processes from start to finish, including capturing them in Salesforce.
- Evaluate whether dnata Catering will participate in tender processes in collaboration with key stakeholders.
- Oversee costing and pricing processes.
- Communicate with customers during the tender process and maintain strong customer relationships.
- Review customer PNL with the Pricing department and VP Commercial.
- Present and finalize PNL with key stakeholders.
- Submit offers to customers and run the approval process in Salesforce.
- Follow up in a timely manner on tender development with customers and internal sources.
- Organize customer visits and meal presentations, recording necessary commercial changes.
- Negotiate and finalize catering agreements with key stakeholders.
- Maintain tender timelines and handle time-sensitive customer commercial topics.
- Act as the link between customers and the executing facility or entity for commercial affairs.
- Collaborate with the purchasing department to keep pricing matrices up to date.
- Work closely with the VP Commercial and CFO to achieve company financial margins and goals.
- Ensure seamless communication between commercial and operations by working closely with account managers.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
