Commercial Director

Four Seasons Hotels and Resorts•Four Seasons Jackson Hole, IL

About The Position

The Commercial Director develops and executes strategic sales plans to drive profitable revenue growth and achieve the hotel’s annual commercial objectives. The role identifies and pursues business across Group, Corporate, Leisure, Consortia, Entertainment, Sports, and other key market segments, while leading and developing the Sales team and managing strategic client relationships and key accounts. Working closely with Rooms, Residential, Commercial, Revenue Management, Marketing, Public Relations, Conference Services, Food & Beverage, Operations, and property and regional leadership, the Commercial Director helps optimize revenue performance, strengthen the hotel’s position in priority and feeder markets, and deliver exceptional client and guest experiences. The role also contributes to commercial planning, budgeting, performance reporting, partnerships, demand generation, and business development. The position is based at Four Seasons Resort and Residences Jackson Hole. Candidates must have US work authorization unless they are currently in a managerial position at a Four Seasons location; current Four Seasons managers may qualify for L-1 visa sponsorship.

Requirements

At least 5 years of experience in hotel sales, marketing, or commercial management; luxury hospitality experience is preferred.
Demonstrated success developing and executing sales and marketing strategies that drive profitable revenue growth.
Strong financial acumen, including budget management, business planning, and return-on-investment analysis.
Leadership, coaching, and team development skills, including the ability to build and motivate high-performing teams.
Excellent communication, interpersonal, and presentation skills, with the ability to collaborate across departments and with external partners.
Strategic and creative thinking, with knowledge of digital marketing, public relations, brand positioning, and promotional initiatives.
Strong analytical, organizational, and problem-solving skills, including the ability to interpret market trends and performance data.
Bachelor’s degree in Business, Marketing, Sales, or a related field, or equivalent professional experience.
Working technical knowledge of digital marketing platforms.
Impeccable integrity and ability to maintain confidentiality and discretion.
US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location; current Four Seasons managers may qualify for L-1 visa sponsorship.
Willingness to work a flexible schedule that includes evenings, weekends, and holidays.

Nice To Haves

Experience in luxury hospitality.

Responsibilities

Develop and execute strategic sales plans to drive profitable revenue growth and achieve annual commercial objectives.
Identify and pursue new business opportunities across Group, Corporate, Leisure, Consortia, Entertainment, Sports, and other key market segments.
Lead, coach, and develop the Sales team by setting expectations, driving accountability, and supporting professional growth.
Build strategic client relationships, manage key accounts, and expand the hotel’s presence in priority and feeder markets.
Partner with Rooms, Residential, Commercial, and Revenue Management teams to optimize room rates, inventory, market mix, and revenue performance.
Analyze market intelligence, consumer insights, competitive activity, and booking trends to identify opportunities and refine sales strategies.
Monitor sales production, booking pace, business forecasts, and performance metrics to assess results and achieve revenue targets.
Lead client negotiations and business development initiatives that balance client needs with revenue goals, profitability, and brand positioning.
Collaborate with Marketing and Public Relations on integrated campaigns, brand storytelling, promotions, and market positioning.
Develop strategic partnerships and pursue opportunities with corporate clients, luxury travel advisors, entertainment and sports organizations, and other business segments.
Represent the hotel at industry events, trade shows, client meetings, site inspections, familiarization trips, and targeted business development activities.
Partner with Conference Services, Food & Beverage, Revenue Management, and Operations to maximize business opportunities and deliver exceptional client and guest experiences.
Contribute to annual commercial planning, budgeting, and performance reporting, aligning sales activities with financial objectives and return-on-investment goals.
Collaborate with digital marketing and communications teams to support demand generation, direct bookings, and revenue growth across rooms, meetings, events, and ancillary revenue centers.
Build cross-functional relationships with property leadership, regional and global commercial teams, and external partners to strengthen the hotel’s competitive position and long-term commercial success.