Commercial Credit and Collections Analyst III

Lennox International•Richardson, TX

33d•$72,000 - $94,500•Onsite

About The Position

The Commercial Credit and Collections Analyst III manages credit and collections activities for an assigned portfolio, working with customers and internal teams to resolve receivables and billing issues. The role conducts collection outreach, reviews job documentation and order holds, protects lien rights, addresses complex credit matters, and reports portfolio risk and performance to the supervisor. It reports to the Supervisor of Commercial Credit Services.

Requirements

Bachelor's degree or at least 3 years of equivalent work experience.
Proficiency in Microsoft Office and other productivity software systems.
Advanced Excel skills.
Strong understanding of construction credit and bond/lien laws.
Strong analytical, numeracy, and research skills.
Solid customer service, negotiation, and leadership skills.
Prior experience working with remote teams and ability to build relationships with remote Sales, Billing, and Branch personnel.

Nice To Haves

Knowledge of SAP and Get Paid.

Responsibilities

Conduct daily collection calls and periodic customer visits to resolve accounts receivable balances through telephone, email, and customer portals.
Build professional relationships with internal and external customers, including remote teams.
Reconcile accounts and resolve billing issues within the assigned portfolio in a timely manner.
Review and approve Commercial job sheets.
Protect lien rights on jobs over $25,000 within assigned portfolios.
Remain in the rollover phone system while answering incoming calls.
Resolve complex credit problems and request assistance on highly sensitive accounts.
Communicate regularly with Sales, Billing, Branches, and other departments about past-due accounts.
Review order holds and recommend holds or releases according to department guidelines.
Provide the supervisor with monthly updates regarding portfolio risk and performance.
Perform other duties as assigned.

Benefits

Annual bonus, subject to the terms of the applicable company plan.
Tuition reimbursement.
Medical, dental, and vision insurance.
Prescription drug coverage.
401(k) retirement plan.
Short-term disability insurance.
Eight weeks of paid birthing leave.
Two weeks of paid bonding leave.
Life and long-term disability insurance.
Up to 12 days of paid time off, depending on hire date and eligibility.
Two paid well-being days, depending on hire date and eligibility.
One paid volunteer day, depending on hire date and eligibility.
12 paid holidays and 3 floating holidays per year, depending on hire date and eligibility.