Commercial Coordinator

ACV•East Dundee, IL

6d•Onsite

About The Position

The Commercial Coordinator plays a critical role in supporting the operational success of our commercial customers remarketing initiatives. This position is responsible for managing commercial inventory, facilitating reconditioning recommendations, serving as the primary liaison for commercial account representatives, and coordinating account-level communications and reporting.

Requirements

Ability to read, write, speak and understand English.
Ability to read, write, speak and understand English
2+ years of experience in sales coordination, account management, or automotive operations preferred.
Excellent communication and interpersonal skills.
Valid driver’s license and clean driving record.
Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with inventory management or CRM systems is a plus.
Strong attention to detail and ability to multitask in a fast-paced environment.
Strong attention to detail and ability to multitask in a fast-paced environment.
Ability to stand, walk, and move around a vehicle lot.

Nice To Haves

Strong understanding of auto remarketing processes and commercial vehicle lifecycle is a plus.

Responsibilities

Support commercial inventory flow and accuracy within the remarketing center.
Ensure timely and efficient processing of commercial vehicles.
Review vehicle condition reports and propose appropriate reconditioning recommendations to consignors to maximize sale value and vehicle readiness.
Act as the point of contact for commercial representatives regarding account-specific scorecards, performance metrics, and operational updates.
Build and maintain strong customer relationships.
Collaborate with the internal Commercial Operations team to deliver consistent, timely, and accurate reporting at the account level.
Address inquiries and provide insights on account performance.
Work closely with sales, operations, and recon departments to align on commercial account objectives and service levels.
Oversee the operation/flow of vehicles from transport assignment, check-in to body, keys, mechanic and detail.
Monitor all Fleet Lease/commercial accounts and work with other auction managers to ensure compliance with client requirements and objectives, corporate requirements, and other directives.
Serve as the AutoIMS and commercial AMS expert for the location, working in both systems on a daily basis to keep both clients and internal partners informed.
Process and monitor all Fleet/Lease related transactions, such as charges, various sales and auction fees, funds distribution, of checks and wire transfers.
Monitor the progress of each vehicle throughout the entire auction process and frequently updating customers and other internal stakeholders.
Partner with operations to ensure completion of work on customers vehicle, including technician efficiency, parts ordering, and job completion times.
Monitor metrics on a frequent basis to assure achievement of departmental goals.
Other duties as assigned.