Commercial Project Coordinator

MAPAL Group•Fountain Inn, SC

5d•Onsite

About The Position

MAPAL Inc. is the US subsidiary of the MAPAL Group, employing over 160 team members across two US locations. The Fountain Inn, South Carolina site serves as the US Centre of Competence for solid carbide tools, with a particular focus on supporting the US aerospace industry through an on-site Aerospace Test Centre. The MAPAL Group is an international supplier of precision tools for machining various materials, operating as a family business with 4,850 employees globally. They position themselves as a technology partner to their customers, offering interesting and challenging tasks, development opportunities, and attractive working conditions to foster long-term employment relationships.

Requirements

3 years of customer service representative experience within a manufacturing environment.
High school diploma.
Demonstrated experience with SAP Proficiency.
Proficient in MS Office and project management tools (e.g., MS Project, Smartsheet).
Active listening, verbal and written communication skills.
Proficiency in reading and understanding engineering drawings and instructions.
Detail-oriented with skills in understanding troubleshooting and process workflow.
Positive, ‘Can do’ attitude and approach.

Nice To Haves

Associate degree in Business and/or Management preferred.
Customer Service Excellence.

Responsibilities

Receive and process orders within the required time allotment, reviewing for completeness and accuracy against customer specifications, including verification from operations/supply chain and maintaining an updated tool list.
Follow up with customers accordingly.
Process confirmations and ensure customers receive them via written verification.
Input and process all RFQs in accordance with all policies, procedures, and customer specifications.
Serve as the key contact to ensure customer contact is achieved.
Prepare and manage the backlog to ensure orders are processed within cost and delivery restrictions.
Provide backup support to the Customer Service Department for order entry when needed.
Verify pricing and part numbers, cross-checking all orders, and ensuring the customer is updated throughout the order, manufacturing, and delivery process.
Assist sales and customers by providing information regarding delivery, product status, and pricing, ensuring satisfactory follow-up and follow-through for the customer.
Process material needs as required and according to procedure.
Create purchase orders in accordance with policy and procedure, ensuring all MSDS and ISO required documents are secured.
Identify risks and delays and escalate when necessary.
Ensure the work area and equipment are maintained, organized, and clean to Mapal standards.
Exceed and exhibit all Mapal Inc. behaviors as defined by policy, procedure, and standards.
Ensure written flow charts, work instructions, and/or standards for each position responsibility are consistent and accurate, updating, refining, and adjusting as needed or required.
Actively participate in all cross-functional team projects and assignments as directed by the Manufacturing Director.
Perform tasks as assigned to qualification standard.