Commercial Coordinator

Atronic Alarms • Lenexa, KS

just now • Onsite

About The Position

Atronic Alarms is a trusted leader in security and fire protection solutions, proudly serving businesses for over 40 years. We are committed to delivering state-of-the-art systems, reliable service, and peace of mind to our commercial clients. Our team is growing, and we are looking for a skilled Commercial Coordinator to join us in Kansas City.

As a Commercial Coordinator, you'll handle all commercial client needs related to installation, service, scheduling, and order coordination. Your responsibilities include:
Serving as the first point of contact for commercial clients, ensuring timely support and resolution
Scheduling new installation jobs and coordinating with vendors as needed
Handling incoming service calls, emails, and texts with professionalism
Providing basic tech support (turning chimes on/off, silencing keypads, scheduling system reports)
Coordinating and scheduling regular system inspections

Start your morning by reviewing schedules and resolving any conflicts
Follow up on overnight service calls and assist customers with troubleshooting and scheduling
Monitor system health reports to proactively address potential issues
Coordinate and schedule new jobs that come in throughout the day
Collaborate with technicians to ensure resources are properly allocated

At Atronic, you’re more than a Commercial Coordinator—you’re a key contributor to a team that values your skills, supports your growth, and makes a real impact on the safety and well-being of our community

Requirements

• 3+ years of coordinating, customer service, or dispatching experience
• Ability to troubleshoot both technical and administrative inquiries

Nice To Haves

• Experience in a service or installation environment
• Strong organizers who excel at prioritizing, multitasking, and meeting deadlines
• Detail-oriented communicators who learn quickly and stay current with new security technologies

Responsibilities

• Serving as the first point of contact for commercial clients, ensuring timely support and resolution
• Scheduling new installation jobs and coordinating with vendors as needed
• Handling incoming service calls, emails, and texts with professionalism
• Providing basic tech support (turning chimes on/off, silencing keypads, scheduling system reports)
• Coordinating and scheduling regular system inspections
• Reviewing schedules and resolving any conflicts
• Following up on overnight service calls and assisting customers with troubleshooting and scheduling
• Monitoring system health reports to proactively address potential issues
• Coordinating and scheduling new jobs that come in throughout the day
• Collaborating with technicians to ensure resources are properly allocated

Benefits

• 8 paid holidays per year + PTO
• 401(k) with company match
• Real advancement opportunities
• Team lunches, special outings, and recognition events
• Atronic pays 75% of employees’ Medical, Dental, Vision, Life, and Disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed