Commercial Collections Representative
About The Position
Wells Fargo is seeking a Commercial Collections Representative within Commercial Banking Operations. In this role, you will support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research. You will research credit and account information, handle workout and restructuring problem loans and restructuring payment plans. You will review account equity to determine loss projections, monitor portfolio for policy compliance and adherence to risk ratings, and assist in the training of entry-level staff. You will participate in conducting issue-specific training in conjunction with a Manager. You will utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue. You will lead by example, handle core assignments effectively while taking on additional responsibilities. You will collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals, interact with internal customers, and receive direction from leaders. You will exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
Requirements
- 1+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Excellent verbal, written, and interpersonal communication skills
- Ability to provide strong customer service while actively listening and responding in an appropriate manner
- Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
- Sound analytical skills with high attention to detail and accuracy
- Experience delivering results in a fast-paced, deadline driven environment
- Sound organizational, multi-tasking, and prioritizing skills
- Ability to work effectively, as well as independently, in a team environment
Nice To Haves
- 1 or more years of Collections experience
- Experience working in roles within Accounting and/or Accounts Receivable/ Payable
- Customer service/Customer Care experience
- Experience working with the following systems: Artiva and InfoLease
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills
- A BS/BA degree in accounting, finance, or economics
Responsibilities
- Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research
- Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans
- Review account equity to determine loss projections
- Monitor portfolio for policy compliance and adherence to risk ratings
- Assist in the training of entry level staff
- Participate in conducting issue specific training in conjunction with Manager
- Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue
- Lead by example, handle core assignments effectively while taking on additional responsibilities
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Benefits
- Relocation assistance is not available for this position
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
