Commercial Collections Representative

Wells Fargo•Des Moines, IA

13d•Hybrid

About The Position

Wells Fargo is seeking a Commercial Collections Representative within Commercial Banking Operations. The role supports, reviews, and negotiates a medium- to high-risk portfolio of complex delinquent loans and high-level collateralized accounts requiring special handling and research. The representative researches credit and account information, handles workout and restructuring problem loans and payment plans, reviews account equity to determine loss projections, and monitors the portfolio for policy compliance and adherence to risk ratings. The role also assists with training entry-level staff and participates in issue-specific training with the Manager. It requires applying company policies and procedures, handling core assignments effectively while taking on additional responsibilities, collaborating with peers and managers, interacting with internal customers, and exercising independent judgment while developing knowledge of the function and its compliance requirements. The position offers a hybrid work schedule and is based in Des Moines, Iowa. Candidates must be based out of the posted location. Additional hours may be needed. Visa sponsorship and relocation assistance are not available.

Requirements

At least 1 year of Commercial Collections support experience, or equivalent demonstrated through work experience, training, military experience, education.
Must be based out of the posted location.
Ability to work additional hours as needed.

Nice To Haves

At least 2 years of collections experience.
Experience in accounting, accounts receivable, or accounts payable roles.
Customer service or customer care experience.
Experience with Artiva and Infolease systems.
Excellent critical-thinking and problem-solving skills, with the ability to embrace and adapt to change.
Intermediate Microsoft Office skills, including Word, Excel, and Outlook.
Ability to navigate multiple computer systems and applications and use search tools to find information.
Excellent verbal, written, and interpersonal communication skills.
Ability to provide strong customer service by actively listening and responding appropriately.
Sound analytical skills with high attention to detail and accuracy.
Experience delivering results in a fast-paced, deadline-driven environment.
Sound organizational, multitasking, and prioritization skills.
Ability to work effectively both independently and in a team environment.

Responsibilities

Support, review, and negotiate a medium- to high-risk portfolio of complex delinquent loans and high-level collateralized accounts requiring special handling and research.
Research credit and account information; handle workout and restructuring problem loans and payment plans.
Review account equity to determine loss projections.
Monitor the portfolio for policy compliance and adherence to risk ratings.
Assist in training entry-level staff.
Participate in issue-specific training in conjunction with the Manager.
Apply company policies and procedures with a high degree of knowledge and understanding.
Lead by example, handle core assignments effectively, and take on additional responsibilities.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Interact with internal customers.
Receive direction from leaders while exercising independent judgment and developing knowledge of the function, policies, procedures, and compliance requirements.