Commercial Collections Representative

Wells Fargo Bank•Des Moines, IA

12d•Hybrid

About The Position

Wells Fargo is hiring a Commercial Collections Representative within Commercial Banking Operations. The role supports, reviews, and negotiates a medium- to high-risk portfolio of complex delinquent loans and high-level collateralized accounts that require special handling and research. The representative researches credit and account information, handles workout and restructuring problem loans and payment plans, reviews account equity to determine loss projections, and monitors the portfolio for policy compliance and adherence to risk ratings. The position also includes assisting with training entry-level staff and participating in issue-specific training with the Manager. The representative uses knowledge of company policies and procedures, handles core assignments effectively while taking on additional responsibilities, and collaborates with peers, colleagues, and managers to resolve issues and achieve goals. The role interacts with internal customers, receives direction from leaders, and exercises independent judgment while developing understanding of the function, policies, procedures, and compliance requirements. This position offers a hybrid work schedule. The candidate must be based out of the posted location, Des Moines, Iowa. The position is not eligible for visa sponsorship, and relocation assistance is unavailable. Additional hours may be required as needed.

Requirements

At least 1 year of Commercial Collections support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Must be based out of the posted location.
Not eligible for visa sponsorship.
Ability to work additional hours as needed.

Nice To Haves

At least 2 years of collections experience.
Experience in accounting, accounts receivable, or accounts payable roles.
Customer service or customer care experience.
Experience with Artiva and Infolease systems.
Excellent critical-thinking and problem-solving skills, and ability to embrace and adapt to change.
Intermediate Microsoft Office skills, including Word, Excel, and Outlook.
Ability to navigate multiple computer systems and applications and use search tools to find information.
Excellent verbal, written, and interpersonal communication skills.
Ability to provide strong customer service while actively listening and responding appropriately.
Sound analytical skills, with high attention to detail and accuracy.
Experience delivering results in a fast-paced, deadline-driven environment.
Sound organizational, multitasking, and prioritizing skills.
Ability to work effectively independently and in a team environment.

Responsibilities

Support, review, and negotiate a medium- to high-risk portfolio of complex delinquent loans and high-level collateralized accounts requiring special handling and research.
Research credit and account information.
Handle workout and restructuring problem loans and restructuring payment plans.
Review account equity to determine loss projections.
Monitor the portfolio for policy compliance and adherence to risk ratings.
Assist in training entry-level staff.
Participate in conducting issue-specific training in conjunction with the Manager.
Use knowledge of company policies and procedures and execute work in accordance with them.
Handle core assignments effectively while taking on additional responsibilities.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Interact with internal customers.
Exercise independent judgment while developing knowledge of the function, policies, procedures, and compliance requirements.
Work additional hours as needed.