Commercial Cleaner (Housekeeping) (Overnight)

Hilton Albany•Albany, NY

26d•Onsite

About The Position

The Commercial Cleaner (Housekeeping Public Attendant) maintains high standards of cleanliness and sanitation in assigned hotel public areas, restrooms, and other areas, and performs special cleaning assignments. The role is at the Hilton Hotel in Albany, New York, and is full time, working two overnight shifts and two PM shifts. The attendant supports guest satisfaction and safe, efficient hotel operations by following hotel procedures and standards, assisting with guestroom cleaning when needed, and reporting maintenance issues.

Requirements

Able to communicate effectively with employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Able to listen to, understand, and clarify concerns raised by employees and guests.
Able to multitask and prioritize departmental functions to meet deadlines.
Effective at handling problems, including anticipating, preventing, identifying, and resolving them as needed.
Able to understand and apply complex information and data from various sources to meet objectives.
Able to maintain confidentiality and show initiative.
Able to stand for the entire shift.
Able to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Flexible and able to work long hours when required.

Responsibilities

Maintain cleanliness and sanitation in assigned public areas and restrooms.
Perform special cleaning assignments and follow the schedule for project cleaning of public areas.
Vacuum public and guest corridors; keep hallways, public areas, closets, and stairwells neat and up to hotel standards.
Keep ash urns clean and filled with sand.
Deliver clean linen to assigned sections when necessary and collect trash from service landings for disposal in outside dumpsters according to hotel procedures.
Be familiar with guestroom cleaning procedures and assist with guestroom cleaning when needed.
Use proper two-way radio etiquette and practice safe work habits.
Handle lost-and-found items according to hotel standards; turn in keys and assignment sheets to the Housekeeping Office at the end of the shift.
Report maintenance issues to the Housekeeping Supervisor or Manager.
Attend required hotel meetings and training, maintain regular attendance, and wear the proper uniform and name tag.
Communicate courteously and effectively with guests and employees, listen to and clarify concerns, and maintain confidentiality.
Multitask, prioritize departmental functions, help address problems, and support productivity and safe, efficient hotel operations.
Cross-train in other hotel-related areas and show initiative by anticipating guest or operational needs.
Perform other duties requested by management and maintain a warm, friendly demeanor.
Ensure overall guest satisfaction.