Business Center Claims Manager

FBL Financial Group, Inc.•West Des Moines, IA

13d

About The Position

Do you thrive in a work environment where you must multi-task and have strong organizational skills? Are you a go-getter with high initiative, and great written and verbal communication skills? Do you have a strong customer service mindset and past commercial claims or casualty claims experience? If so, this Commercial Claims Litigation Specialist opportunity could be a great fit for you! Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive. What You’ll Do: As a Commercial Claims Litigation Specialist, you will investigate, evaluate, negotiate and settle commercial auto, casualty and property claims. You must investigate the facts of the loss, interpret the policy, and determine whether the loss is covered and if our client member is liable. You will coordinate field investigations, alternative dispute resolutions, and litigation supervision. As a Commercial Claims Litigation Specialist, you must keep a service-oriented attitude at all times by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others.

Requirements

College degree or equivalent plus six years relevant experience required.
Must be able to interpret policy coverages, investigate and evaluate claims, determine liability, analyze physical damage losses, settle bodily injury claims and analyze property losses up to level of authority.
Must have the ability to exercise independent judgment and arrive at decisions through sound, logical reasoning in order to handle more complex claims.
High attention to detail and strong organizational skills.
Must be PC literate and able to effectively use our systems.
Strong verbal and written communication skills.
Exceptional customer service skills.
A valid driver’s license and satisfactory Motor Vehicle Records are required.

Nice To Haves

Insurance, and/or commercial casualty claims experience is preferred.
Familiarity with Outlook, Microsoft Word and Excel is preferred.
Some travel with overnight stays is required.
Progress towards industry education is expected (Associate in Claims (AIC) designation within 2 years, completion of 5 parts CPCU including CPCU 1 and 5 within 5 years).

Responsibilities

Investigate, evaluate, negotiate and settle commercial auto, casualty and property claims.
Investigate the facts of the loss, interpret the policy, and determine whether the loss is covered and if our client member is liable.
Coordinate field investigations, alternative dispute resolutions, and litigation supervision.
Maintain professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others.