Business Center Branch Manager

PNC•Longwood, PA

6d•Onsite

About The Position

Manages priorities through planning and execution to drive all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience, making banking easy in an omni channel environment. Leads and influences the agenda of a broad range of eco-system partners. Accountable for risk management and compliance in a complex business environment. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading eco-system partnerships . Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well-being. Has foundational understanding of balance sheet and income statement. Leads, coaches and ensures the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment. Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development . Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace. Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

Requirements

Related experience or product knowledge to accomplish primary duties.
5+ years of related experience.
At least 2 years of previous supervisory experience.
Ability to serve as a Notary Public in the applicable state.
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
Able to leverage customer needs information in creating customized customer solutions.
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Cultivates diverse teams and inclusive workplaces to expand thinking.
Role models our values with transparency and courage.
Takes action to drive change and innovation that will transform our business.
Takes personal ownership to deliver results.
Empowers and trusts others in decision making.
Raises the bar with every talent decision and guides the achievement of all employees and customers.

Nice To Haves

Accountability
Banking
Client Counseling
Customer Experience (CX)
Customer Loyalty
Decision Making
People Management
Proactive Behavior
Results-Oriented
Branch Banking Services
Delegation
Digital Awareness
Effective Communications
Managing Multiple Priorities
Sales Management

Responsibilities

Drive all aspects of branch performance through planning and execution.
Drive revenue and customer loyalty through consultative interactions and solutions.
Create a differentiated customer experience in an omni channel environment.
Lead and influence eco-system partners.
Manage risk and compliance in a complex business environment.
Build a high performing team through attraction, onboarding, coaching, and development.
Lead and execute a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue through acquisition and share-of-wallet growth.
Drive business banking results through business development and community involvement.
Coach consultative selling to drive results and enable customer financial well-being.
Ensure delivery of a differentiated client experience.
Coach team to engage customers in technology-enabled interactions.
Lead effective problem resolution.
Drive the employee experience by acquiring and retaining talent.
Ensure employees achieve performance and activity expectations.
Model PNC values by cultivating and supporting an inclusive workplace.
Manage operational, human capital, reputational, and business risk.
Exercise leadership, authority, and sound decision-making to mitigate sales practice risk.
Ensure compliance with regulatory guidelines and adherence to established policies and procedures.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level and years of service