Commercial Casualty Adjuster - Represented

Kemper•Alpharetta, GA

5d•Hybrid

About The Position

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. At Kemper, a Commercial Casualty Adjuster – Represented is responsible for the investigation, evaluation, and negotiation of attorney represented bodily injury and uninsured motorist commercial vehicle claims with varying degrees of complexity. This role requires advanced claim handling skills for the interpretation of commercial vehicle policies. This position necessitates strong analytical abilities, core venue knowledge, attention to detail, and the ability to operate independently and as part of a cohesive team.

Requirements

A high school diploma or equivalent is required.
A minimum of three years casualty claim experience in the auto insurance industry.
Proficiency in basic computer skills including Microsoft Office Suite products and web based applications.
Must obtain and maintain state required licensing, where applicable.
Initiative, sound judgement, and discretion
Comprehensive understanding of insurance policies and knowledge relevant state laws and regulations governing auto insurance claims.
Time management skills ensuring deadlines are met for claim resolution.
Strong analytical skills to evaluate claim information, assess damages, and make informed decisions regarding liability and settlement amounts.
Effective communication skills, both verbal and written, to interact with various stakeholders.
Excellent customer service skills.
Excellent negotiation skills for resolving disputes and reaching agreements

Responsibilities

Conduct investigation of varying complexity, including policy language and limits, and bodily injury claims utilizing investigative tools, based on claims and state regulatory guidelines and procedures established by the department.
Develop a comprehensive strategy to identify and resolve coverage, liability, injury, and property damage, efficiently and accurately.
Examine all provisions, endorsements and complex legal relationships of the claim policy and other records to verify applicable insurance coverage and make financial decisions within authority limits.
Develop and implement negotiation strategies when communicating settlement related information to insureds, claimants, attorneys, body shop personnel, medical providers, and other parties.
Attend depositions/mediation/arbitration/pre-trials/trials and all other legal proceedings, when needed.
Conduct analyses of represented bodily injury claims. Research and interpret injury related statutory provisions and case law, examine points of impact and extent of damage relative to the injury claimed, access prior injury information, obtain proper release documentation, obtain medical reports, and conduct detailed injury-specific research relating to the injury claimed, thoroughly document injury related treatment history and develop a comprehensive settlement strategy.
Thoroughly document the progression of each claim and set bodily injury reserves ensuring an accurate and organized record.
Act as mentor and provide staff training.
Collaborate with various departments to efficiently move claims toward final resolution.
Performs other duties as assigned.