Commercial Casualty Adjuster - Represented

Kemper • Alpharetta, GA

1d • Hybrid

About The Position

Kemper is seeking a Commercial Casualty Adjuster – Represented to investigate, evaluate, and negotiate attorney-represented bodily injury and uninsured motorist commercial vehicle claims of varying complexity. This role requires advanced claim handling skills for interpreting commercial vehicle policies, strong analytical abilities, core venue knowledge, attention to detail, and the capacity to work independently and as part of a team. The position involves ensuring Kemper provides an excellent customer experience by delivering on promises.

Requirements

• A high school diploma or equivalent is required.
• A minimum of three years casualty claim experience in the auto insurance industry.
• Proficiency in basic computer skills including Microsoft Office Suite products and web based applications.
• Must obtain and maintain state required licensing, where applicable.
• Initiative, sound judgement, and discretion
• Comprehensive understanding of insurance policies and knowledge relevant state laws and regulations governing auto insurance claims.
• Time management skills ensuring deadlines are met for claim resolution.
• Strong analytical skills to evaluate claim information, assess damages, and make informed decisions regarding liability and settlement amounts.
• Effective communication skills, both verbal and written, to interact with various stakeholders.
• Excellent customer service skills.
• Excellent negotiation skills for resolving disputes and reaching agreements

Responsibilities

• Conduct investigations of varying complexity, including policy language and limits, and bodily injury claims utilizing investigative tools, based on claims and state regulatory guidelines and procedures established by the department.
• Develop a comprehensive strategy to identify and resolve coverage, liability, injury, and property damage, efficiently and accurately.
• Examine all provisions, endorsements and complex legal relationships of the claim policy and other records to verify applicable insurance coverage and make financial decisions within authority limits.
• Develop and implement negotiation strategies when communicating settlement related information to insureds, claimants, attorneys, body shop personnel, medical providers, and other parties.
• Attend depositions/mediation/arbitration/pre-trials/trials and all other legal proceedings, when needed.
• Conduct analyses of represented bodily injury claims. Research and interpret injury related statutory provisions and case law, examine points of impact and extent of damage relative to the injury claimed, access prior injury information, obtain proper release documentation, obtain medical reports, and conduct detailed injury-specific research relating to the injury claimed, thoroughly document injury related treatment history and develop a comprehensive settlement strategy.
• Thoroughly document the progression of each claim and set bodily injury reserves ensuring an accurate and organized record.
• Act as mentor and provide staff training.
• Collaborate with various departments to efficiently move claims toward final resolution.
• Performs other duties as assigned.

Benefits

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Get employee discounts for shopping, dining and travel through Kemper Perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED