Commercial Card Fraud Prevention- Associate

JPMorgan Chase & Co. • Tampa, FL

1d

About The Position

Commercial Card Fraud Prevention is a customer-centric organization focused on high-quality client interactions and service. In this role, described in the posting as a Fraud Manager, you will lead fraud prevention operations supporting Commercial Card and Prepaid clients when JPMorganChase identifies potential unauthorized activity. You are accountable for operational performance, fraud loss management, escalation oversight, and maintaining a strong risk and control environment. You will lead disciplined management routines, including Monthly Business Reviews (MBRs), and partner with senior stakeholders to deliver measurable outcomes in service, quality, efficiency, and loss results.

Requirements

• Demonstrated management experience leading teams and/or leaders in operations, fraud, risk, or client service environments.
• Ability to manage performance using metrics, routines, prioritization, and stakeholder alignment in a high-volume setting.
• Proven analytical skills, including trend and root-cause analysis, and ability to translate insights into measurable action plans, including loss-focused initiatives.
• Experience creating executive-ready materials and presenting business performance updates, such as MBRs or similar.
• Strong written and verbal communication skills, with ability to influence senior stakeholders and drive decisions.
• Proficiency in Microsoft Office; Excel is required.
• Ability to lead through change and drive consistent execution across multiple workstreams.

Nice To Haves

• PowerPoint and SharePoint proficiency.
• Commercial Card and/or Prepaid fraud or operations experience, including escalation management and case-tracking disciplines.
• Experience leading loss-reduction initiatives and/or control enhancements tied to measurable outcomes.
• Experience partnering with Technology, Product, and highly matrixed teams to address systemic drivers, improve tools and processes, and create efficiencies.

Responsibilities

• Provide operational leadership for Commercial Card and Prepaid Fraud Prevention, ensuring timely, accurate, customer-focused case handling in a high-volume environment.
• Lead and develop people through coaching, performance management, engagement, succession planning, and talent development.
• Own performance management routines for service levels, productivity, quality, and escalation turnaround time, ensuring consistent execution and accountability.
• Manage fraud loss and controls oversight; identify loss drivers, conduct trend and root-cause analysis, drive remediation plans, implement controls and process improvements, and validate sustainable results through governance and monitoring.
• Develop executive-ready MBR scorecards, trend narratives, risks and issues, and action plans; present to leadership and follow through on decisions and commitments.
• Oversee client escalations and high-impact issues, ensuring clear ownership, communication, documentation, closure, and sustainable fixes.
• Drive continuous improvement and change execution, including process redesign, SOP governance, controls strengthening, and efficiency initiatives.
• Partner with Operations, Product, Technology, and Risk/Compliance to resolve systemic issues and improve end-to-end processes.
• Ensure audit readiness and strong issue management aligned with a robust risk and control mindset.
• Reinforce Chase Operating Principles and a culture of accountability and client-first service.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed