Commercial Card Fraud Prevention- Associate

JPMorganChase • Tampa, FL

4d

About The Position

Commercial Card Fraud Prevention is a customer-centric organization focused on high-quality client interactions and service. As a Fraud Manager, you will lead fraud prevention operations supporting Commercial Card and Prepaid clients when JPMorganChase identifies potential unauthorized activity. You will be accountable for operational performance, fraud loss management, escalation oversight, and maintaining a strong risk and control environment. You will drive disciplined management routines, including Monthly Business Reviews (MBRs), and partner with senior stakeholders to deliver measurable outcomes across service, quality, efficiency, and loss results.

Requirements

• Demonstrated management experience leading teams and/or leaders in operations, fraud, risk, or client service environments.
• Strong ability to manage performance using metrics, routines, prioritization, and stakeholder alignment in a high-volume setting.
• Proven analytical skills in trend analysis and root-cause analysis, translating insights into measurable action plans, including loss-focused initiatives.
• Experience creating executive-ready materials and presenting business performance updates, such as MBRs or similar.
• Strong written and verbal communication skills, with the ability to influence senior stakeholders and drive decisions.
• Proficiency in Microsoft Office; Excel is required.
• Ability to lead through change and drive consistent execution across multiple workstreams.

Nice To Haves

• PowerPoint and SharePoint proficiency.
• Commercial Card and/or Prepaid fraud or operations experience, including escalation management and case-tracking disciplines.
• Experience leading loss-reduction initiatives and/or control enhancements tied to measurable outcomes.
• Experience partnering with Technology, Product, and highly matrixed teams to address systemic drivers, improve tools and processes, and create efficiencies.

Responsibilities

• Provide operational leadership for Commercial Card and Prepaid Fraud Prevention, ensuring timely, accurate, customer-focused case handling in a high-volume environment.
• Lead and develop people through coaching, performance management, engagement, succession planning, and talent development.
• Own performance management routines across service levels, productivity, quality, and escalation turnaround time; ensure consistent execution and accountability.
• Manage fraud loss and controls oversight; identify loss drivers, conduct trend and root-cause analysis, drive remediation action plans, implement controls and process improvements, and validate sustainable results through governance and monitoring.
• Develop executive-ready scorecards, trend narratives, risks and issues, and action plans for Monthly Business Reviews; present to leadership and drive follow-through on decisions and commitments.
• Oversee client escalations and high-impact issues with clear ownership, communication, documentation, closure, and sustainable fixes.
• Drive continuous improvement and change execution, including process redesign, SOP governance, controls strengthening, and efficiency initiatives.
• Partner cross-functionally with Operations, Product, Technology, and Risk/Compliance to resolve systemic issues and improve end-to-end processes.
• Ensure audit readiness and strong issue management aligned with a robust risk and control mindset.
• Reinforce Chase Operating Principles and a culture of accountability and client-first service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed