Commercial Business Analyst

ZT Systems•Secaucus, NJ

About The Position

ZT Systems is seeking a Commercial Business Analyst to serve as the central coordinator and commercial owner of customer agreements throughout the customer lifecycle. The role works across Sales, Finance, Legal, Engineering, Operations, Supply Chain, Manufacturing, Procurement, and Program Management to keep customer commitments aligned with business objectives, contractual obligations, and operational capabilities. The analyst leads customer onboarding, coordinates commercial agreement execution, tracks contractual commitments, and provides visibility into risks, obligations, approvals, and operational impacts. The position extends beyond contract administration: it requires understanding the commercial, financial, engineering, supply chain, manufacturing, and operational implications of customer agreements and serving as a trusted business partner throughout customer engagement. The role also supports contract negotiations and governance, maintains agreement documentation, contributes to SOX compliance and audit readiness, and develops reporting and scalable processes that improve commercial governance, operational efficiency, and customer satisfaction.

Requirements

Bachelor's degree in Business Administration, Finance, Supply Chain, Operations, Engineering, Legal Studies, or a related field.
At least 5 years of experience in contract administration, commercial operations, business planning, customer programs, sales operations, supply chain management, or related disciplines in a technology, manufacturing, or engineering-focused environment.
Strong understanding of commercial agreements, statements of work (SOWs), purchasing terms, manufacturing agreements, non-disclosure agreements, and customer onboarding processes.
Ability to interpret contractual obligations and translate them into actionable business requirements for cross-functional teams.
Strong business acumen and understanding of financial, operational, engineering, manufacturing, and supply chain considerations.
Experience managing complex projects and coordinating activities across multiple stakeholders and departments.
Exceptional organizational skills, including prioritizing competing demands and managing multiple customer programs simultaneously.
Strong analytical and problem-solving skills, including identifying risks, trade-offs, and practical business solutions.
Excellent written, verbal, and presentation communication skills.
Advanced proficiency with Microsoft Excel, Power BI, contract lifecycle management tools, and enterprise business systems such as SAP, Oracle, or Workday.
Ability to work independently in a fast-paced environment and influence stakeholders at all organizational levels.

Nice To Haves

Experience supporting SOX controls, contract governance processes, audit requirements, or compliance initiatives.
Experience supporting large-scale technology, manufacturing, hardware, cloud infrastructure, data center, or OEM customer programs.
MBA, PMP certification, Contract Management certification, or a related professional credential.
Experience with contract lifecycle management (CLM) tools and commercial governance frameworks.
Background in customer-facing commercial operations, business planning, sales operations, legal operations, or program management organizations.

Responsibilities

Serve as the primary commercial coordination resource for customer onboarding, prototype requests, purchase orders, NRE tracking, certifications, and contract-related inquiries.
Lead customer onboarding and coordinate commercial agreement execution, ensuring contractual requirements are met before program launch and execution.
Partner with Sales, Finance, Legal, Engineering, Procurement, Supply Chain, Manufacturing, Operations, and Program Management to align customer commitments with company capabilities and business objectives.
Gather stakeholder input and coordinate commercial activities throughout the contract lifecycle to support timely decisions and issue resolution.
Organize and prioritize commercial issues, decisions, approvals, and escalations while maintaining cross-functional visibility.
Track contractual obligations, commitments, deliverables, amendments, renewals, milestones, approvals, and action items to support compliance and execution.
Maintain contract repositories, supporting documentation, and governance processes to ensure complete and accurate agreement records.
Support internal controls, audit readiness, and SOX compliance through disciplined contract administration and documentation.
Analyze customer agreements for risks, opportunities, dependencies, and business impacts, and provide recommendations to stakeholders.
Develop and maintain reporting and dashboards covering contract status, obligations, customer commitments, NRE recovery, approvals, and commercial metrics.
Promote consistent contract terms, negotiation strategies, approval workflows, governance standards, and process discipline.
Collaborate with Legal and business stakeholders on contract negotiations, amendments, and interpretation of commercial terms.
Establish scalable processes and best practices to improve commercial governance, operational efficiency, and customer satisfaction.