Commercial Business Analyst

ZT Systems•Secaucus, NJ

About The Position

ZT Systems is seeking a Commercial Business Analyst to serve as the central coordinator and commercial owner of customer agreements throughout the customer lifecycle. The role works across Sales, Finance, Legal, Engineering, Operations, Supply Chain, Manufacturing, Procurement, and Program Management to align customer commitments with business objectives, contractual obligations, and operational capabilities. The position combines commercial and analytical work with contract management and cross-functional leadership. It drives customer onboarding, coordinates contract execution, tracks commercial commitments, and provides visibility into contractual risks, obligations, approvals, and operational impacts. The role also supports contract negotiations and interpretation, governance, internal controls, audit readiness, and SOX compliance, while developing reporting and scalable processes to improve commercial governance, efficiency, and customer satisfaction. ZT Systems describes its environment as fast-paced, collaborative, challenging, and rewarding, with opportunities to work alongside colleagues designing, building, and delivering solutions for customers.

Requirements

Bachelor's degree in Business Administration, Finance, Supply Chain, Operations, Engineering, Legal Studies, or a related field.
At least 5 years of experience in contract administration, commercial operations, business planning, customer programs, sales operations, supply chain management, or a related discipline within a technology, manufacturing, or engineering-focused environment.
Strong understanding of commercial agreements, statements of work (SOWs), purchasing terms, manufacturing agreements, non-disclosure agreements, and customer onboarding processes.
Ability to interpret contractual obligations and translate them into actionable business requirements for cross-functional teams.
Strong business acumen and understanding of financial, operational, engineering, manufacturing, and supply chain considerations.
Experience managing complex projects and coordinating activities across multiple stakeholders and departments.
Exceptional organizational skills, including prioritizing competing demands and managing multiple customer programs simultaneously.
Strong analytical and problem-solving skills, including identifying risks, trade-offs, and practical business solutions.
Excellent written, verbal, and presentation communication skills.
Advanced proficiency with Microsoft Excel, Power BI, contract lifecycle management tools, and enterprise business systems such as SAP, Oracle, or Workday.
Ability to work independently in a fast-paced environment and influence stakeholders at all organizational levels.

Nice To Haves

Experience supporting SOX controls, contract governance processes, audit requirements, or compliance initiatives.
Experience supporting large-scale technology, manufacturing, hardware, cloud infrastructure, data center, or OEM customer programs.
MBA, PMP certification, Contract Management certification, or a related professional credential.
Experience with contract lifecycle management (CLM) tools and commercial governance frameworks.
Background in customer-facing commercial operations, business planning, sales operations, legal operations, or program management organizations.

Responsibilities

Serve as the primary commercial coordination resource for customer onboarding, prototype requests, purchase orders, NRE tracking, certifications, and contract-related inquiries.
Lead customer onboarding and coordinate commercial agreement execution, ensuring contractual requirements are met before program launch and execution.
Partner with Sales, Finance, Legal, Engineering, Procurement, Supply Chain, Manufacturing, Operations, and Program Management to align customer commitments with company capabilities and business objectives.
Gather stakeholder input and coordinate commercial activities throughout the contract lifecycle to support timely decisions and issue resolution.
Organize and prioritize commercial issues, decisions, approvals, and escalations, maintaining visibility across cross-functional teams.
Track contractual obligations, commitments, deliverables, amendments, renewals, milestones, approvals, and action items to support compliance and execution.
Maintain contract repositories, supporting documentation, and governance processes for complete and accurate agreement records.
Support internal controls, audit readiness, and SOX compliance through disciplined contract administration and documentation.
Analyze customer agreements to identify risks, opportunities, dependencies, and business impacts, and provide recommendations to stakeholders.
Develop and maintain reporting and dashboards covering contract status, obligations, customer commitments, NRE recovery, approvals, and commercial metrics.
Promote consistent contract terms, negotiation strategies, approval workflows, governance standards, and process discipline.
Collaborate with Legal and business stakeholders on contract negotiations, amendments, and interpretation of commercial terms.
Establish scalable processes and best practices to improve commercial governance, operational efficiency, and customer satisfaction.

Benefits

Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities
Matching gifts and volunteer programs