Commercial Beverage Systems Field Service Specialist

Farmer Bros. USA•Columbia, MD

18h•Onsite

About The Position

Join Revive™ Service & Restoration as a Field Expert. Farmer Brothers’ Revive™ Service & Restoration team keeps coffee and tea flowing for customers across the region. As a Commercial Beverage Systems Field Service Specialist, you’ll be the trusted pro who installs, maintains, and restores coffee brewing and beverage dispensing equipment for a defined customer base—while keeping meticulous records and managing your parts inventory. A day in the life: You start your morning reviewing scheduled calls, loading the van with the right parts, and heading out within your designated territory (typically within a 100-mile radius, with occasional regional travel). You’ll complete preventative maintenance at one café, troubleshoot an urgent service call at a restaurant, and finish an installation across town—closing out each call with accurate documentation, customer signatures, and clear communication back to the team. You’ll also prepare for potential after-hours or weekend on-call assignments as part of a rotation.

Requirements

High school diploma or equivalent required.
Minimum 3 years of mechanical and technical experience required.
Valid driver’s license with a clean driving record.
Able to travel within a 100+ mile radius of branch location.
Skilled at troubleshooting and diagnosing equipment issues.
Able to lift up to 60 lbs frequently.
Capable of handling both scheduled and unscheduled work, including emergency service calls, preventative maintenance, surveys, and installations.
Clear oral and written communication; strong customer service focus.
Supportive of business goals; collaborative and dependable.
Adept at spotting issues, problems, and opportunities.
Applies new knowledge and skills effectively on the job.
Self-aware, with strong active listening skills.
Identifies growth opportunities and proactively supports the business.
Builds rapport and productive relationships with customers.
Uses sound business judgment and makes solid decisions.
Works independently with minimal supervision; collaborates well when needed.

Nice To Haves

Previous foodservice experience preferred.
Previous electrical, plumbing, HVAC, and Tech Meter experience preferred.

Responsibilities

Install, repair, and remove specified coffee and beverage dispensing equipment across a defined geography.
Execute scheduled and unscheduled work: emergency service calls, preventative maintenance, site surveys, and installations.
Participate in the after-hours/weekend on-call rotation.
Maintain and reorder spare parts and equipment in line with replenishment guidelines.
Complete all company-required documentation: thorough work details, call closure steps, accurate invoices, and collection of customer signatures.
Assist with planning, scheduling, and executing equipment installations.
Communicate promptly and clearly with customers and internal teams.
Share customer feedback and requests with management and partner departments.
Follow service level agreements (SLAs) for customer programs.
Manage and prioritize tasks effectively to meet expectations.