Commercial Beverage Dispensing Systems Field Technician

Farmer Bros. USA•Sicklerville, NJ

About The Position

Join the Revive Service & Restoration Team Picture your day starting at 7:30 a.m. You prep your service vehicle, review your parts inventory, and map a route across your territory to support a roster of cafés, restaurants, and workplaces. By mid-morning, you’re swapping out a brew valve on a commercial coffee system. Early afternoon brings a new install—leveling the unit, plumbing it in, calibrating brew parameters, and training the manager on best practices. Before 4:30 p.m., you close calls with complete notes, capture customer signatures, and reorder critical spares. When an urgent request pops up, you pivot—because on-call coverage (including some evenings and weekends) is part of how we keep customers brewing without interruption. At Farmer Brothers, our Revive Service & Restoration experts install, maintain, and restore coffee and tea brewing equipment. As a Field Equipment Service Technician, you’ll deliver dependable service across a designated customer base while stewarding parts, documentation, and communication with precision. Schedule & Travel Typical work schedule: Monday–Friday, 7:30 a.m.–4:30 p.m.; on-call required, including weekends Travel: Driving within a 100-mile radius in most markets; regional travel may be needed

Requirements

High school diploma or equivalent required
At least 3 years of mechanical and technical experience required
Valid driver’s license with a clean driving record
Ability to travel within a 100+ mile radius of the branch
Proven ability to troubleshoot, diagnose, and resolve equipment issues
Capable of lifting up to 60 lbs frequently
Comfort managing both scheduled and unscheduled work, including emergency calls, preventive maintenance, surveys, and installations
Strong written and verbal communication
Customer-focused service approach
Aligned with business goals and outcomes
Keen at spotting issues, risks, and opportunities
Applies new knowledge quickly on the job
Self-aware and considerate of impact on others
Active listener who communicates effectively with customers and leadership
Entrepreneurial mindset—identifies opportunities to grow the business
Relationship builder who earns trust and rapport
Sound business judgment and timely decision-making
Works independently with minimal supervision
Collaborative by nature

Nice To Haves

Foodservice background preferred
Experience with electrical, plumbing, HVAC, and tech meters preferred

Responsibilities

Install, repair, and remove commercial coffee and beverage dispensing equipment across your assigned geography
Handle both planned and reactive work: preventive maintenance, surveys, installations, and emergency service calls
Participate in after-hours/weekend on-call rotation
Manage van stock and reorder parts to stay within replenishment guidelines
Complete thorough documentation for every assignment: accurate work details, call closure, invoice completeness, and collection of all required customer signatures
Assist with planning, scheduling, and executing equipment rollouts and installs
Communicate clearly and promptly with customers and internal teams
Convey customer feedback and requests to management or relevant departments
Honor customer program service-level agreements (SLAs)
Organize and prioritize tasks to meet commitments