Commercial Coffee Brewing Systems Field Service Specialist

Farmer Bros. USA•Evansville, IN

13h•Onsite

About The Position

As part of Farmer Brothers' Revive Service & Restoration team, you'll be the expert customers rely on to keep coffee and tea brewing systems humming across your territory. Your day blends hands-on problem solving, clear communication, and careful documentation. Your target wrap-up is 5:30 PM, with an on-call rotation that sometimes brings you out after hours and on weekends. You will head out within a ~100-mile radius to install, remove, repair, and fine-tune commercial coffee and beverage dispensing equipment. Regional trips may occasionally pop up. You will tackle a mix of scheduled preventive maintenance, new installations, site surveys, and urgent break-fix calls. You will close out each job thoroughly: document the work performed, capture accurate time and parts usage, finalize invoices, and obtain all required customer signatures. You will keep your vehicle stocked by managing spare parts and reordering within replenishment guidelines. You will team up on installs from planning and scheduling through on-site execution, ensuring every detail is squared away. You will communicate promptly and clearly with customers and internal teams, sharing feedback and requests to improve programs. You will honor customer SLAs and juggle priorities so urgent needs are met without losing sight of scheduled work.

Requirements

High school diploma or equivalent
3+ years of mechanical/technical experience
Valid driver's license with a clean driving record
Willingness to travel within a 100+ mile radius
Diagnostic mindset with strong troubleshooting skills
Able to lift up to 60 lbs frequently
Comfort handling both planned work and unscheduled emergencies (PMs, surveys, installs, and urgent service)
Clear written and verbal communicator with strong customer service instincts
Applies new knowledge quickly
Active listener who feeds useful insights back to management and cross-functional partners
Builds rapport easily
Exercises sound business judgment and decisive thinking
Independent and reliable, yet collaborative when the job calls for it

Nice To Haves

Background in foodservice
Familiarity with electrical, plumbing, HVAC, or test meters

Responsibilities

Install, remove, repair, and fine-tune commercial coffee and beverage dispensing equipment.
Perform scheduled preventive maintenance.
Conduct new installations and site surveys.
Respond to urgent break-fix calls.
Document work performed, time, and parts usage.
Finalize invoices and obtain customer signatures.
Manage spare parts inventory and reorder as needed.
Collaborate on installations from planning to execution.
Communicate with customers and internal teams.
Adhere to customer SLAs and manage priorities.