Field Service Technician Coffee and Espresso Machines

Smart Care Equipment Solutions•Virginia Beach, VA

19h•Onsite

About The Position

VP Coffee, a Smart Care company, is a distributor and stocking dealer of specialty coffee equipment and espresso machines. They provide sales and services, offering consultation, professional training, café design, and full support from idea conception to daily operations. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Their comprehensive mechanical services include hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration, and HVAC. Smart Care has a strong reputation for leading customer service, high-quality technicians, breadth of services, and quick response times. They are OEM-agnostic, capable of servicing over 10,000 types of equipment, providing a single source for kitchen and refrigeration equipment needs to a broad range of customers, including grocery, restaurants, corporate dining, hospitality, large entertainment venues, higher education, cold storage, convenience stores, healthcare, and casinos.

Requirements

Ability to troubleshoot, test, repair, and service technical equipment.
Knowledge of basic electricity; amperage, voltage and resistance.
Ability to read basic equipment schematics.
Ability to understand, read, and utilize a multimeter.
Ability to work flexible shifts.
Familiar with basic tools and multimeter.
Basic understanding and skill-set of Microsoft Office.
Valid Driver’s license.
Organizational Skills.
Attention to Detail.
Sense of urgency in responsiveness.
Ability to Adapt to Workplace Environment & Organizational Change.
Must be reliable, dependable, punctual, maintain good attendance, and conscientious about product performance.
Able to lift and move heavy restaurant equipment when needed.

Responsibilities

Deliver professional, courteous, and highly valuable service.
Provide reactive 24-hour service, including equipment troubleshooting and diagnosis, repair, and resolution.
Perform effective and efficient services to ensure customer satisfaction and product performance, including timely repair, installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning.
Remain current on all equipment education and continually broaden the scope of technical skill-set and theory of operation.
Order and schedule delivery of repair parts and maintain inventory.
Follow company policy to accurately record and complete work orders while maintaining accurate documentation.
Effectively interact with internal dispatch, management, warehouse, and technician teams.
Deliver superior customer service focusing on customer needs, developing and retaining positive customer relationships while creating and executing solutions in collaboration with customers.
Always maintain a professional and clean appearance, while keeping service vehicle clean and neat.