Commercial Banking Assistant I

Bank OZK•Fayetteville, AR

About The Position

Provide support to the Commercial Banking team with loan production and related banking services, helping foster and deepen Commercial and Consumer relationships in alignment with the OZK Way and the Commercial Bank Vision Statement. The role supports loans throughout their life cycle, coordinates with clients and internal teams, manages loan documentation and files, and provides responsive service to internal and external contacts. The position requires attention to detail, organization, problem-solving, the ability to manage competing priorities and deadlines, and effective communication and customer service. It also involves using business technology and Microsoft Office applications, handling confidential information, and supporting other business lines as needed.

Requirements

High school diploma or equivalent required.
At least one year of experience with computers, including Microsoft Word and Excel, required.
At least one year of administrative or clerical experience required.
NMLS, or successful completion of the NMLS process within 30 days of hire, required.
Knowledge of basic elements required to close a loan.
Knowledge of loan applicant software.
Ability to communicate effectively verbally and in writing.
Ability to handle multiple tasks and priorities and perform under general supervision.
Ability to handle confidential information.
Strong organizational and problem-solving abilities.
Ability to provide exceptional customer service and succeed in a team environment.
Ability to produce high-volume, credible work with attention to detail and consistently meet time-sensitive deadlines.
Skill in using computers and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

Nice To Haves

At least two years of experience with banking or financial services preferred.

Responsibilities

Administer loan documentation and information throughout the loan life cycle, escalating items as necessary to provide excellent client experiences.
Facilitate and coordinate the loan process, including loan application input, loan funding, advances, payoff quotes, releases, and general ledger management.
Promote relationship excellence between clients, Commercial Bankers, and Business Partners.
Coordinate in a timely manner with appraisal services, attorneys, environmental service providers, title companies, insurance companies, and other third-party providers.
Review loan documents for completeness and accuracy.
Serve as the first point of contact for internal and external calls.
Stay current with Bank products and services to identify and anticipate client needs.
Oversee and review reports, including Past Due, Maturity, Collateral Exception, Financial Exception, and Discrepancy reports, as well as other requested reports.
Assemble and maintain loan files.
Prepare and mail correspondence as required.
Provide support to other business lines as needed.
Operate customary equipment and technology used in a business environment, with or without accommodation.