Commercial Accounts Manager

ADESA•Area C (Puntledge/Black Creek), BC

19h•$75,000 - $85,000•Onsite

About The Position

This management-level position oversees the Commercial Accounts team and, depending on site size, the Front Office team. The Commercial Accounts Manager is responsible for connecting digital and physical auction operations, ensuring customer service excellence, operational efficiency, and compliance with customer SLAs and auction processes. This role is not eligible for visa sponsorship.

Requirements

High School Diploma or GED required; Bachelor's degree preferred.
5+ years of relevant automotive, auction, operations, or commercial account management experience.
1+ year of leadership or supervisory experience.
Knowledge of customer account management, operational metrics, and service level agreements (SLAs).
Experience leading administrative, customer service, or operations teams in a fast-paced environment.
Strong organizational, communication, and multitasking skills with the ability to prioritize competing demands.
Ability to delegate effectively, coach team members, and manage performance.
Proficiency with Microsoft Office and business systems.
Demonstrated ability to maintain confidentiality while handling sensitive information.
Knowledge of state motor vehicle title regulations preferred (particularly for smaller site operations).

Responsibilities

Lead and develop the Commercial Accounts team, including Account Administrators and Lot Specialists, to maximize operational efficiency and customer satisfaction.
Oversee customer account performance by monitoring SLAs, reporting, customer feedback, and operational metrics to identify trends and opportunities for improvement.
Partner with cross-functional teams to ensure compliance with sale plans, marketing initiatives, corporate directives, and customer expectations.
Depending on site size, oversee Front Office operations, including title processing, customer service, accounts receivable, invoicing, block clerks, and sale day administration.
Lead day-to-day auction operations while driving customer retention, operational performance, profitability, and workplace safety.
Coach, mentor, and develop direct reports through performance management, succession planning, and ongoing leadership development.
Establish staffing plans and schedules based on business volume and operational demands.
Communicate performance expectations, operational goals, and business updates while fostering collaboration across departments.
Identify operational opportunities and implement process improvements to increase efficiency and service quality.
Promote a positive team environment aligned with Carvana's values while ensuring compliance with company policies and safety standards.