Commercial Account Specialist
About The Position
ThompsonGas is the nation’s fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you’re doing it – then ThompsonGas is for you! We are currently seeking a Commercial Account Specialist to support our Florida Area. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully.
Requirements
- 3+ years of Customer Service experience (Call center experience preferred)
- Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
- Previous experience with CARGAS and payment / customer portal programs required
- Working knowledge of Minnesota and Heartland commercial accounts
- Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
- Excellent computer skills including Microsoft office and data entry skills
- Ability to organize, multi-task and prioritize assignments in a fast-paced environment
- High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner
- Able to work a flexible schedule
Responsibilities
- Handle inbound calls by asking probing questions to uncover sales and service opportunities
- Making outbound calls as the primary point of contact for Commercial Accounts Receivable
- Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
- Partnering with Service Schedulers to ensure tank sets are scheduled properly
- Address commercial customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up
- Handle each call with a high level of professionalism, warmth and eagerness
- Hold a thorough understanding of policies and procedures related to safety, product delivery and service
- Provide timely and accurate information on customer order status
- Building relationships with Accounts Payable to assist with the collection of customer payments
- Enter and update customer account information in CARGAS and payment / customer portal programs
- Manage billing process for Transport business and Bid Accounts
- Assisting with Customer Service Representative duties as needed
- Occasional travel of 5-10% to learn different commercial account processes
Benefits
- Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
- Disability and life insurance
- Paid time off that increases with tenure
- Daily Pay Option that offers great flexibility and financial control
- Employee training programs with career development/advancement opportunities
- Employee recognition program
- Quarterly bonus potential
- Paid maternity and parental leave benefits
- Tuition reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
