Commercial Account Manager

Global Industrial•Henderson, NV

4d•Onsite

About The Position

Global Industrial is an industry leader that provides private-label and brand-name industrial equipment and supplies to businesses throughout North America. The Commercial Account Manager uses a customer-focused sales approach to develop and manage account or territory plans, understand customer needs and purchasing behavior, and execute strategies to penetrate accounts and maximize sales. The role builds customer relationships, identifies cross-selling and upselling opportunities, provides product and service guidance, and delivers timely, tailored customer service. Regular in-office attendance is an essential function of the position.

Requirements

Bachelor’s degree in business or marketing, or at least 2 years of telephone business-to-business sales experience.
Knowledge and competence in inside-sales activities, including cold calling, business development, customer qualification, and customer acquisition.
Strong sales-planning and business-development skills.
Excellent written and verbal communication and presentation skills.
Strong computer skills, including proficiency in Microsoft Word, Outlook, PowerPoint, and CRM software.
Self-motivation and strong problem-solving and negotiation skills.
Ability to prioritize sales efforts and activities effectively.
Excellent organization and time-management skills.
Regular in-office attendance is an essential function of the position.

Responsibilities

Develop and manage a tactical account or territory sales plan.
Research customer needs, values, purchasing behavior, motivation, competitors, and markets.
Execute account-penetration and sales strategies, including prospecting, cold calling, identifying decision makers, and determining buying criteria.
Set and manage daily, weekly, and monthly sales goals; prioritize tasks and use available resources effectively.
Use sales-planning tools and pipeline management processes to meet business objectives and goals.
Build trust and credibility with clients, using strategic and investigative questions to understand what they value.
Help customers find solutions that support their goals and provide added value.
Research and recommend new profit and service improvements, providing customers with support, information, and guidance.
Network to develop new opportunities and identify cross-selling and upselling opportunities.
Deliver superior, tailored customer service with courteous and timely follow-up.
Maintain knowledge of Global Equipment Company products and industry trends, using internal resources to learn about new offerings.
Communicate clearly and persuasively in conversations, presentations, business letters, and emails; ask business questions to determine customer needs.