Commercial Account Manager - Toronto, Ontario, Canada

Milliken and Company•Toronto, ON

5d•Remote

About The Position

Milliken Flooring is searching for a Commercial Account Manager to join the Canadian Sales team covering Toronto (GTA). The specific role manages all aspects of current contract sales and new account acquisitions in the territory. The ideal candidate should possess strong experience and knowledge of the contract sales process and preferably knowledge of the contract and hospitality carpet industry. We are looking for someone with comprehensive knowledge of the local Dealer and A&D industry - capable of specifying and selling through these segments, and experience in seeking and developing annuity business with end users. This person should have evidence of strategic relationships with key decision makers in the territory and the ability to see the “big picture” by assessing, prioritizing, navigating and quickly adapting to complex situations in key projects. This person also needs to have strong listening and communication skills used to identify customer needs and encourage customers to specify and purchase Milliken flooring products. In order to strengthen key relationships and secure specifications on must win projects, this person will need to be able to work flexible hours.

Requirements

Must reside in the Toronto market area.
Qualification B.S./B.A.
3+ years’ direct industry sales or relevant experience.
Ability to travel up to 30% within and outside assigned territory.
Well-developed communication and execution management skills.
Must be a self-starter, experience with working from home office with limited supervision.
Must possess very strong personal presence and interpersonal skills.
Must be comfortable interacting with a wide variety of customers - from technical to non-technical.
Strong understanding of the design process.
Ability to lift and move flooring materials up to 40lbs in weight.

Nice To Haves

Knowledge of the contract and hospitality carpet industry.
Comprehensive knowledge of the local Dealer and A&D industry.
Experience in seeking and developing annuity business with end users.
Evidence of strategic relationships with key decision makers in the territory.
Ability to see the “big picture” by assessing, prioritizing, navigating and quickly adapting to complex situations in key projects.
French language skills a plus.
Working collaboratively in a team-based selling environment while seamlessly integrating with current team goals and metrics.
Strong communication skills, scripting presentations and public speaking.
Planning, organization, time management, and attention to detail.
Effectively utilizing technology: social media platforms, PowerPoint, CRM, etc.

Responsibilities

Meet and exceed all revenue and growth goals assigned.
Engage in a collaborative, team-based approach by partnering with fellow sales associates—fostering proactive communication, transparency, and shared ownership to drive revenue growth and customer success.
Develop, plan, and execute sales and marketing strategies within assigned A&D, End User, and Dealer accounts.
Develop and maintain a detailed sales strategy for each target aimed at retention/penetration to gain targeted market share within specified segments.
Establish, develop, strengthen, and maintain relationships at all levels of assigned A&D and End User accounts.
Promote the Company brand in the marketplace.
Support commercial dealer channel strategies and relationships to fully maximize contracting opportunities and market coverage.
Manage all aspects of day-to-day account management.
Identify winnable projects. Fill and maintain a workable pipeline.
Involvement in industry trade organizations. ARIDO/CoreNet, etc.